I am missing extra points after a points campaigns, such as double or triple points or Mastercard. Why is that?
First check that the following terms and conditions have been met:
- Have 24 hours elapsed since the standard bonus points were registered on your profile under "My Page"?
- Have you booked in accordance with the specific terms and conditions for the offer?
Some offers are only registered once per month or on a specific date, but mostly your additional points will be registered once you have checked out. These terms are listed on the offer page.
If all terms and conditions have been met, but your bonus points are still not registered on your member page, please contact our Customer Service
Similar questions
Why is my booking not shown on My Page?
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What is the reason for the name change from Nordic Choice Hotels to Strawberry?
How can I join Strawberry?
Interest rate on instalment payments
Can I book Be My Guest for a friend and invite more people to come for breakfast?
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Increase of credit limit
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Can I apply for a Strawberry Mastercard?
Which currency
How do restaurant vouchers work?
Where can I find my membership period and when my bonus points expire?
Blocking and requesting a new card
I have reached a high membership level at another hotel chain. Are you able to match my status if I transfer to Strawberry?
Can I enjoy breakfast several times if my guests are staying more than one night?
Benefits with Strawberry Mastercard
Can I book one of several consecutive nights with bonus points?
Is Monday Breakfast available for all members?
Do I get bonus points if I have a reservation but do not check in?
Insurance
Can I book a room for someone else with Member Price?
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I want to book a bonus night but can only find a hotel room with normal payment terms. Why is that?
Can I use my points to pay for part of my overnight stay?
How do I activate Red Carpet?
Payment protection insurance
What is Be My Guest?
Price list
Is there a limit to the number of times I can book Monday Breakfast?
What is Monday Breakfast?
How much does Monday Breakfast cost?
Do I need to book?
Why do I need to log in with two-step verification?
What does two-step verification mean and how does it work?
Where can I find terms & conditions for the membership?
What is Red Carpet?
I have received an email with a discount offer. How can I book?
Can I read about the Strawberry Mastercard anywhere?
How many bonus points do I get per overnight stay?
Contact
How do I inactivate Red Carpet?
Can I get bonus points if I go to a hotel restaurant?
Processing of personal data
How do I book Be My Guest?
Keep track on your smartphone
Something urgent?
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Sundays and bank holidays
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