Clarion Hotel® Admiral

The Room was very comfortable. The Reception staff were very friendly and extremely helpful. The Bedroom was very comfy. The Room was very comfortable with clean tidy beds with good night's sleep. Great WiFi and room was very spacious. The Flatscreen TV was a bonus. It is possible to book a cab from the Hotel. There are many restaurants and shops within a few metres of this restaurant.

Firstly, we stayed at this hotel for 2 nights because the accommodation was included in a cruise departing Bergen. We arrived to a chaotic reception area, a wall of suitcases in one section, and lines of people waiting to check in with the 2 staff members. These staff explained some of the chaos was due to the brand new computer system! Perhaps they might have considered a less inconvenient time to introduce it than the night before the cruise left! The first room we were given was hard to tell apart from a cleaning closet or storage room because the ceiling was so low that it would have been difficult to get to the toilet without some form of blow to the head. For obvious reasons, we requested a room change, the second room at least had a normal ceiling height, but was extremely small and strangely jam-packed with furniture. It was impossible for us to lay our 2 suitcases on the floor even after we had performed Tetris with the furniture. The front desk agent refused our request to store some of the items of furniture from our room, so we did our best on that night as the hotel was full. He came to our room to attend to the lack of suitable overhead lighting (making it impossible to read any documents - we are mid 50s) and after finding a skillfully hidden switch, things were somewhat improved. The second morning, the only front desk clerk worth her salt, whose name was Gunn, agreed to move us to a much more agreeable room and from then on, our stay was a lot more enjoyable. The breakfast buffet was plentiful, varied and delicious, and the location and view (once we got to our final room) were very agreeable. Some final things: 1. There was no folder with any hotel information or amenities. We checked the in room TV for info, but it wasn't there either. The staff member who we called up to the room said it must have been an oversight. 2. The TV did not have NETFLIX, despite there being mention of it on the remote controls. 3. There was no way to contact reception except to go downstairs to the foyer. There is no phone in the room, or any information on the TV about how to get in touch with reception. The staff member said hotels in Norway don't have phones. We are worried if there's a fire or emergency how any guest would be able to advise reception? We are from overseas and don't use a mobile phone on roaming. 4. The lifts and layout of this hotel are confusing - even though we got a lift with out luggage to our floor, we still needed to go around 2 corners and up and down several more stairs to our room. This doesn't make sense, it's also difficult for older guests who are less mobile than us. We took the stairs most of the time. 5. Beware any rooms on the 7th floor - make sure you have enough head room before you take your luggage up to the room! 6. Make sure your check in agent gives you the correct lift information, otherwise you'll be going up and down other stairs within the corridors.

We are on holidays and this hotel ticked all the boxes: location comfy beds and pillows cleanliness great breakfast and the staff so helpful and friendly. Would absolutely recommend for a couple visiting Bergen. Just a short walk to city centre and Bruggen. Recommended super restaurant also

The hotel seems to be a hotel of two halves. Great if you have a water front room. Otherwise not. We did not. Our room was small. And it was very very dark. And overlooked a dilapidated and run down street. The mattress, so called, was incredibly thin and unsuitable for any adult. The staff were very helpful and friendly. The restaurant did not do room service. You have to go down to collect it yourself. We had this option as whilst there the restaurant was completely full due to a very large visiting group of guests. Who overtook the lifts, the restaurant and morning buffet. The menu is limited. One night I had a piece of fish which was lovely. Full size. Catch of the day apparently. The next day I asked for the same and it was nice just the size was halved. My bill wasn't. The buffet breakfast was not nice. Again too small a room for the amount of guests trying to be served. The options were fish, cereals, fruit etc. All sounds okay but it just was not appetising. Sorry but I would not stay here again. The staff were lovely. Oh. And you cannot open your window. Getting it opened was a saga. If you do stay make sure you ask for a water view.

Location is great as were the breakfasts. Standard rooms are small for 2 people. We got there early and while our room was available, they said they would need to charge us for early check in. We were there at 1pm and check in was 3pm. Since the room was available and it was only 2 hours, it seems a bit extreme.