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Cancel a stay

Here you can cancel a hotel stay.

Register missing points

Are you missing your points?

Booking support

How to book different types of stays.

Group bookings

Send a request for 10 hotel rooms or more.

Corporate agreements

Get good rates on your business travel.

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Call or send us a message.

Frequently asked questions

Why can’t I see my booking in the app?

How can I cancel on the website?

How can I book with bonus points?

I am missing bonus points after my stay

I have received a gift card. How can I book a room?

Where can I find information about the hotel?

Why am I unable to log in to My Page?

I get an error message when I try to book a room

How can I change a booking?

I have not received my booking confirmation. What should I do?

Why is my booking not shown on My Page?

Can I request a receipt for a previous stay?

How can I cancel a stay in the app?

How can I find out about parking facilities at hotels? Can I reserve parking spaces?

Can I use a Service Station if haven’t booked via the website?

Is there a restaurant at the hotel?

What meals are included in my room rate?

Why do I see a different booking number in the app than is listed on my confirmation?

How do I book add-ons?

How far in advance do I need to book the add-ons?

What kind of add-ons are available for my stay?

How do I pay for add-ons?

Can I cancel an add-on?

What happens to my booked add-ons if I cancel a hotel stay?

What are the Terms & Conditions for the app?

What do I need to use a hotel room key in Apple Wallet?

How do I set up and use my hotel room key in Apple Wallet?

How is a room key in Apple Wallet different from other mobile hotel keys?

Which iPhones and Apple Watches are compatible?

Where can I use a hotel room key in Apple Wallet?

At which hotels can I use a room key in Apple Wallet?

How can I tell if I am able to use a hotel room key in Apple Wallet?

On how many iPhones and Apple Watches can a hotel room key in Apple Wallet be activated?

Can I use a hotel room key in Apple Wallet and a traditional hotel key card at the same time?

Can I use hotel room keys in Apple Wallet if I have multiple hotel rooms or multiple hotel stays booked?

Can I still access my hotel room if my iPhone runs out of battery?

What if my iPhone or Apple Watch is lost or stolen?

What does the name change from Nordic Choice Hotels to Strawberry mean for me as a member?

What is the reason for the name change from Nordic Choice Hotels to Strawberry?

How can I join Strawberry?

I am missing extra points after a points campaigns, such as double or triple points or Mastercard. Why is that?

Do you have company agreements for people who travel for work?

How do I book with a company agreement on Strawberryhotels.com?

What type of hotels are there within Strawberry?

Do you have any airport hotels?

How can I find a hotel with a pool?

How can I find a hotel with a spa?

Can I book a pet-friendly room online?

Can I bring my dog to the hotel?

What pets can I bring to the hotel?

Can my team or sports association get cheaper accommodation when we travel somewhere?

Do I get member benefits when I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?

What is an Early Bird breakfast?

I have reached a high membership level at another hotel chain. Are you able to match my status if I transfer to Strawberry?

When and where in the app can I find the restaurant voucher I receive as a member?

How can I update my personal information in the app?

How can I copy my membership number in the app?

How can I add minibar expenses to my bill?

I have several bookings in my name - can I use a Service Station?

Where can I find my membership period and when my bonus points expire?

Can I book a bonus night in the app?

Why can’t I find my booking in the app?

Can I pay for additional expenses when I check out using a Service Station?

I want to buy a gift card. What do you offer?

Can I give away my gift card to someone else?

Can I cancel the purchase of a gift card?

Can I use a digital gift card as part payment?

How can I book an accessible room?

What kind of accessible features are available in the rooms?

What are the terms and conditions for digital gift cards?

Can you replace lost gift cards?

How do I use a gift card with a fixed amount?

Can I purchase a gift card using bonus points?

Can I use my bonus points together with a Be My Guest gift card?

Can I give away a digital gift card to someone else?

Do you have a price guarantee?

Can I apply for a Strawberry Mastercard?

Can I read about the Strawberry Mastercard anywhere?

How long are gift cards valid?

Does the gift card still need to be valid during my stay?

What do I do if I haven't received the gift card but can see that it's been paid for?

What are the guidelines for those with guide dogs or personal attendants?

Do you have allergen-friendly rooms?

I have a food allergy. Do you accommodate special dietary requirements?

What terms and conditions apply when I use the website and/or the app?

How do you ensure compliance with GDPR and how do you use my personal information?

Where can I find terms & conditions for the membership?

Can I book a room for someone else with Member Price?

Can I get the app in my own language?

Is it possible to extend the validity of the gift card?

Are there age limits at the hotels?

Can I pay in cash at the hotels?

Can children stay at the hotel free of charge?

I want to book a bonus night but can only find a hotel room with normal payment terms. Why is that?

How late can I check in? Do I need to notify the hotel if I'm arriving late?

Can I share a membership with my partner?

Is breakfast included at the hotel?

How do restaurant vouchers work?

Does the hotel I'm staying at have mobile keys?

I have received an email with a discount offer. How can I book?

What are your standard check-in/check-out times?

What career opportunities are there at Strawberry?

How much are extra beds?

I have a Be My Guest gift card. How do I book a room?

How do I use a gift card with the LGIFT code?

How do I inactivate Red Carpet?

How do I activate Red Carpet?

What is Red Carpet?

Can I book Be My Guest for a friend and invite more people to come for breakfast?

Can I enjoy breakfast several times if my guests are staying more than one night?

How do I book Be My Guest?

What is Be My Guest?

Can I cancel my Monday Breakfast booking?

Can members earn bonus points with Monday Breakfast?

Is Monday Breakfast available for all members?

Is there a limit to the number of times I can book Monday Breakfast?

Do I need to book?

How much does Monday Breakfast cost?

What is Monday Breakfast?

How can I use the chat function in the app?

Keep track on your smartphone

Processing of personal data

Blocking and requesting a new card

Contact

Interest rate on instalment payments

Price list

Which currency

Increase of credit limit

Insurance

Benefits with Strawberry Mastercard

Can I get an invoice?

Can I pay for a room in advance?

Do you have connecting rooms so that children can sleep in one of the rooms?

What are the cancellation terms?

How do I use booking codes for courses and conferences?

Which types of beds are available for children?

Can I use my points to pay for part of my overnight stay?

How many bonus points do I get per overnight stay?

Do I get bonus points if I have a reservation but do not check in?

Can I book one of several consecutive nights with bonus points?

Can I get bonus points if I go to a hotel restaurant?

Something urgent?

Call us on: +47 22 334 200

Monday - Friday

8am - 8pm

Saturday

9am - 5pm

Sundays and bank holidays

Closed

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