Frequently asked questions
Why can’t I see my booking in the app?
How can I cancel on the website?
How can I book with bonus points?
I am missing bonus points after my stay
I have received a gift card. How can I book a room?
Where can I find information about the hotel?
Why am I unable to log in to My Page?
I get an error message when I try to book a room
How can I change a booking?
Why is my booking not shown on My Page?
I have not received my booking confirmation. What should I do?
Do I get member benefits when I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?
I have reached a high membership level at another hotel chain. Are you able to match my status if I transfer to Strawberry?
I am missing extra points after a points campaigns, such as double or triple points or Mastercard. Why is that?
Call us on: +47 22 334 200
Monday - Friday
8am - 8pm
9am - 5pm
Sundays and bank holidays