Hi! How can we help you?

What qualifies as identification?

What will happen if I forget to bring a valid ID?

Does everyone who stays in a room need to show ID?

How do Strawberry process the personal information from the ID check?

Can I request a receipt for a previous stay?

How can I cancel a stay in the app?

How can I find out about parking facilities at hotels? Can I reserve parking spaces?

Can I use a Service Station if haven’t booked via the website?

Is there a restaurant at the hotel?

What meals are included in my room rate?

Why do I see a different booking number in the app than is listed on my confirmation?

How do I book add-ons?

How far in advance do I need to book the add-ons?

What kind of add-ons are available for my stay?

How do I pay for add-ons?

Can I cancel an add-on?

What happens to my booked add-ons if I cancel a hotel stay?

What are the Terms & Conditions for the app?

What do I need to use a hotel room key in Apple Wallet?

What do I need in order to activate a hotel room key in Google Wallet?

How do I set up and use my hotel room key in Apple Wallet?

How do I set up and use my hotel room key in Google Wallet?

What's the difference between room keys in Google Wallet and mobile keys in the app?

How is a room key in Apple Wallet different from other mobile hotel keys?

Which iPhones and Apple Watches are compatible?

Where can I use a hotel room key in Google Wallet?

Where can I use a hotel room key in Apple Wallet?

At which hotels can I use a room key in Google Wallet?

At which hotels can I use a room key in Apple Wallet?

How can I tell if I am able to use a hotel room key in Google Wallet?

How can I tell if I am able to use a hotel room key in Apple Wallet?

On how many iPhones and Apple Watches can a hotel room key in Apple Wallet be activated?

On how many phones can a hotel room key be activated in Google Wallet?

Can I use both a digital room key in Google Wallet and a physical key card at the same time?

Can I use a hotel room key in Apple Wallet and a traditional hotel key card at the same time?

Can I use hotel room keys in Apple Wallet if I have multiple hotel rooms or multiple hotel stays booked?

Can I use hotel room keys in Google Wallet if I have multiple hotel rooms or multiple hotel stays booked?

Can I still access my hotel room if my iPhone runs out of battery?

What if my Android phone is lost or stolen?

What if my iPhone or Apple Watch is lost or stolen?

What is Spenn Together?

Can I book a hotel stay with Spenn?

Are there new benefits or opportunities for earning and using Spenn?

What counts as a qualifying night?

Will I earn Spenn and qualifying nights with a Strawberry Mastercard?

Who operates Spenn?

What are the benefits of using the Spenn app?

How can I join Strawberry?

How long will my earned Spenn be valid?

Why Spenn?

What has happened to my bonus points?

Contact

Do I get member benefits if I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?

Will I lose my password if I set up a passkey?

How do I create a passkey?

Do I need to set up passkeys on every device I use?

Keep track on your smartphone

I have received an email with a discount offer. How can I book?

What is Monday Breakfast?

Can I bring my dog to the hotel?

Which currency

Can I enjoy breakfast several times if my guests are staying more than one night?

Can members earn Spenn with Monday Breakfast?

Can I get Spenn if I go to a hotel restaurant?

How much do extra beds cost?

Processing of personal data

Can I pay for a room in advance?

When can I see my earned Spenn from Mastercard purchases?

Increase of credit limit

What are the guidelines for those with guide dogs or personal attendants?

Do you have any airport hotels?

Can I enjoy breakfast several times if my guests are staying more than one night?

Contact

Do I get member benefits if I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?

Where can I find terms & conditions for the membership?

Will I lose my password if I set up a passkey?

How do I create a passkey?

Do I need to set up passkeys on every device I use?

What are the terms and conditions for digital gift cards?

Keep track on your smartphone

I have received an email with a discount offer. How can I book?

What is Monday Breakfast?

Can I bring my dog to the hotel?

Which currency

Can members earn Spenn with Monday Breakfast?

Do you have allergen-friendly rooms?

Can I earn Spenn with Be My Guest?

How can I find a hotel with a pool?

How do I deactivate Red Carpet?

Do you have connecting rooms so that children can sleep in one of the rooms?

Do I need to have the Spenn app as a member of Strawberry?

What will happen to my Lifetime points and my Lifetime status?

Interest rate on instalment payments

How can I update my personal information in the app?

When and where in the app can I find the restaurant voucher I receive as a member?

How late can I check in? Do I need to notify the hotel if I'm arriving late?

Can children stay at the hotel free of charge?

Can you replace lost gift cards?

What type of hotels are there within Strawberry?

How can I add minibar expenses to my bill?

I have a food allergy. Do you accommodate special dietary requirements?

Can I read about the Strawberry Mastercard anywhere?

How do I book Be My Guest?

As a Gold or Platinum member, do I receive a special price or complimentary breakfast?

Can my team or sports association get cheaper accommodation when we travel somewhere?

Are there age limits at the hotels?

Can I book a room for someone else with Member Price?

How can I copy my membership number in the app?

What is a membership period and how long is it?

I have a Be My Guest gift card. How do I book a room?

Does the gift card still need to be valid during my stay?

Can I apply for a Strawberry Mastercard?

How do you ensure compliance with GDPR and how do you use my personal information?

What terms and conditions apply when I use the website and/or the app?

Benefits with Strawberry Mastercard

How can I take advantage of the Freeze Membership Level and Gift Gold Status benefits?

Do you have a price guarantee?

Can I book a pet-friendly room online?

Can I pay in cash at the hotels?

What are your standard check-in/check-out times?

What is an Early Bird breakfast?

Can I pay by invoice?

I want to buy a gift card. What do you offer?

Price list

How do I use a gift card with the LGIFT code?

What kind of accessible features are available in the rooms?

Can I give away my gift card to someone else?

Can I share a membership with my partner?

Can I cancel my Monday Breakfast booking?

Which types of beds are available for children?

Can I book Be My Guest for a friend and invite more people to come for breakfast?

What is Red Carpet?

Does the hotel I'm staying at have mobile keys?

Is Monday Breakfast available for all members?

How will the changes on 19 November 2024 affect my membership level?

What pets can I bring to the hotel?

How long are gift cards valid?

What do I do if I haven't received the gift card but can see that it's been paid for?

Is there a limit to the number of times I can book Monday Breakfast?

Blocking and requesting a new card

Payment protection insurance

How can I find a hotel with a spa?

Why can’t I find my booking in the app?

I have several bookings in my name - can I use a Service Station?

How do I activate Red Carpet?

Can I get the app in my own language?

How much does Monday Breakfast cost?

What career opportunities are there at Strawberry?

How can I book an accessible room?

How do I book with a company agreement on Strawberryhotels.com?

What are the cancellation terms?

Where can I view my membership period and find information about when my Spenn expire?

Do you have company agreements for people who travel for work?

Does this collaboration mean that I, as a member, can earn Spenn when I shop at, for example, Rema 1000 in Norway or Pressbyrån in Sweden?

Insurance

Is breakfast included at the hotel?

What is Spenn and what does it mean for members?

What does it mean for me as a member now that Reitan Retail is a co-owner of Spenn?

How do restaurant vouchers work?

What is a Superdeal?

What should I do if I am missing Spenn after a campaigns, such as double or triple Spenn or Mastercard.

What are passkeys?

Can I remove a passkey?

What happens to my passkey if I change phones?

What does two-step verification mean and how does it work?

Can I use my Spenn to pay for breakfast?

Does a Superdeal include breakfast?

Can I choose breakfast for specific guests or days only?

If I receive a room upgrade upon arrival, is breakfast then included?

How much can I save by booking a stay without breakfast?

Do my booking include breakfast?

I have booked via a travel agency. Can I still purchase breakfast before arrival?

What is the breakfast price for kids?

How will you know if I have paid for breakfast when I arrive at the restaurant?

Can I earn or spend Spenn on hotel breakfast?

Will members still receive breakfast benefits?

At which hotels are rooms without breakfast available at Strawberry?

How many Spenn do I earn?

Why do I need to log in with two-step verification?

What is the breakfast price?

What are my options for adding breakfast after I’ve booked?

Can I still get the best price if I add breakfast when I check in?