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Cancel a stay

Here you can cancel a hotel stay.

Register missing points

Are you missing your points?

Booking support

How to book different types of stays.

Group bookings

Send a request for 10 hotel rooms or more.

Corporate agreements

Get good rates on your business travel.

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Call or send us a message.

Frequently asked questions

Why can’t I see my booking in the app?

How can I cancel on the website?

How can I book with bonus points?

I am missing bonus points after my stay

I have received a gift card. How can I book a room?

Where can I find information about the hotel?

Why am I unable to log in to My Page?

I get an error message when I try to book a room

How can I change a booking?

Why is my booking not shown on My Page?

I have not received my booking confirmation. What should I do?

Can I request a receipt for a previous stay?

How can I cancel a stay in the app?

How can I find out about parking facilities at hotels? Can I reserve parking spaces?

Can I use a Service Station if haven’t booked via the website?

Is there a restaurant at the hotel?

What meals are included in my room rate?

Why do I see a different booking number in the app than is listed on my confirmation?

How do I book add-ons?

How far in advance do I need to book the add-ons?

What kind of add-ons are available for my stay?

How do I pay for add-ons?

Can I cancel an add-on?

What happens to my booked add-ons if I cancel a hotel stay?

What are the Terms & Conditions for the app?

What does the name change from Nordic Choice Hotels to Strawberry mean for me as a member?

How can I join Strawberry?

What is the reason for the name change from Nordic Choice Hotels to Strawberry?

Price list

Interest rate on instalment payments

Contact

Blocking and requesting a new card

Processing of personal data

Keep track on your smartphone

Do I get bonus points if I have a reservation but do not check in?

Where can I find terms & conditions for the membership?

How late can I check in? Do I need to notify the hotel if I'm arriving late?

Can I pay for a room in advance?

Can I get an invoice?

What terms and conditions apply when I use the website and/or the app?

How do I book with a company agreement on Strawberryhotels.com?

Can I purchase a gift card using bonus points?

Do I get member benefits when I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?

What are your standard check-in/check-out times?

Can I use my points to pay for part of my overnight stay?

I have a Be My Guest gift card. How do I book a room?

How can I find a hotel with a spa?

How can I find a hotel with a pool?

Do you have any airport hotels?

What type of hotels are there within Strawberry?

I have reached a high membership level at another hotel chain. Are you able to match my status if I transfer to Strawberry?

How do restaurant vouchers work?

Can I book a room for someone else with Member Price?

Can I share a membership with my partner?

What career opportunities are there at Strawberry?

Do you have a price guarantee?

Can my team or sports association get cheaper accommodation when we travel somewhere?

What are the terms and conditions for digital gift cards?

How do you ensure compliance with GDPR and how do you use my personal information?

Can I book a pet-friendly room online?

What pets can I bring to the hotel?

Can I bring my dog to the hotel?

Is it possible to extend the validity of the gift card?

Can I cancel the purchase of a gift card?

What do I do if I haven't received the gift card but can see that it's been paid for?

Does the gift card still need to be valid during my stay?

How long are gift cards valid?

Can I use a digital gift card as part payment?

Can I give away a digital gift card to someone else?

Can I give away my gift card to someone else?

Can I use my bonus points together with a Be My Guest gift card?

How do I use a gift card with the LGIFT code?

How do I use a gift card with a fixed amount?

Can you replace lost gift cards?

I want to buy a gift card. What do you offer?

What is an Early Bird breakfast?

Is breakfast included at the hotel?

Do you have company agreements for people who travel for work?

How much are extra beds?

Are there age limits at the hotels?

Do you have connecting rooms so that children can sleep in one of the rooms?

Which types of beds are available for children?

Can children stay at the hotel free of charge?

Campaigns & Offers

Can I get bonus points if I go to a hotel restaurant?

I am missing extra points after a points campaigns, such as double or triple points or Mastercard. Why is that?

I want to book a bonus night but can only find a hotel room with normal payment terms. Why is that?

How many bonus points do I get per overnight stay?

Where can I find my membership period and when my bonus points expire?

I have several bookings in my name - can I use a Service Station?

Can I pay for additional expenses when I check out using a Service Station?

How can I copy my membership number in the app?

Does the hotel I'm staying at have mobile keys?

How do I inactivate Red Carpet?

Why can’t I find my booking in the app?

I have a food allergy. Do you accommodate special dietary requirements?

Do you have allergen-friendly rooms?

What are the guidelines for those with guide dogs or personal attendants?

What kind of accessible features are available in the rooms?

How can I book an accessible room?

How do I use booking codes for courses and conferences?

What are the cancellation terms?

How can I update my personal information in the app?

How do I activate Red Carpet?

What is Red Carpet?

Can I book Be My Guest for a friend and invite more people to come for breakfast?

Can I enjoy breakfast several times if my guests are staying more than one night?

How do I book Be My Guest?

What is Be My Guest?

Can I cancel my Monday Breakfast booking?

Can members earn bonus points with Monday Breakfast?

Is Monday Breakfast available for all members?

Is there a limit to the number of times I can book Monday Breakfast?

Do I need to book?

How much does Monday Breakfast cost?

What is Monday Breakfast?

Can I read about the Strawberry Mastercard anywhere?

How can I use the chat function in the app?

When and where in the app can I find the restaurant voucher I receive as a member?

Can I apply for a Strawberry Mastercard?

How can I add minibar expenses to my bill?

Increase of credit limit

Insurance

Can I book a bonus night in the app?

Can I get the app in my own language?

Can I book one of several consecutive nights with bonus points?

Benefits with Strawberry Mastercard

Can I pay in cash at the hotels?

Which currency

Something urgent?

Call us on: +47 22 334 200

Monday - Friday

8am - 8pm

Saturday

9am - 5pm

Sundays and bank holidays

Closed

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