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Cancel a stay

Here you can cancel a hotel stay.

Register missing points

Are you missing your points?

Booking support

How to book different types of stays.

Group bookings

Send a request for 10 hotel rooms or more.

Corporate agreements

Get good rates on your business travel.

Contact Us

Call or send us a message.

Frequently asked questions

Why can’t I see my booking in the app?

How can I cancel on the website?

How do I book a hotel room with bonus points?

I am missing bonus points after my stay

I have received a gift card. How can I book a room?

Where can I find information about the hotel?

Why am I unable to log in to My Page?

I get an error message when I try to book a room

How can I change a booking?

Why is my booking not shown on My Page?

I have not received my booking confirmation. What should I do?

Can I request a receipt for a previous stay?

How can I cancel a stay in the app?

How can I find out about parking facilities at hotels? Can I reserve parking spaces?

Can I use a Service Station if haven’t booked via the website?

Is there a restaurant at the hotel?

Why do I see a different booking number in the app than is listed on my confirmation?

What meals are included in my room rate?

How do I book add-ons?

How far in advance do I need to book the add-ons?

What kind of add-ons are available for my stay?

How do I pay for add-ons?

Can I cancel an add-on?

What happens to my booked add-ons if I cancel a hotel stay?

What are the Terms & Conditions for the app?

What do I need to use a hotel room key in Apple Wallet?

How do I set up and use my hotel room key in Apple Wallet?

How is a room key in Apple Wallet different from other mobile hotel keys?

Which iPhones and Apple Watches are compatible?

Where can I use a hotel room key in Apple Wallet?

At which hotels can I use a room key in Apple Wallet?

Are you trying to book a bonus night?

How can I tell if I am able to use a hotel room key in Apple Wallet?

On how many iPhones and Apple Watches can a hotel room key in Apple Wallet be activated?

Can I use a hotel room key in Apple Wallet and a traditional hotel key card at the same time?

Can I use hotel room keys in Apple Wallet if I have multiple hotel rooms or multiple hotel stays booked?

Can I still access my hotel room if my iPhone runs out of battery?

What if my iPhone or Apple Watch is lost or stolen?

How can I join Strawberry?

What is the reason for the name change from Nordic Choice Hotels to Strawberry?

What does the name change from Nordic Choice Hotels to Strawberry mean for me as a member?

How do I use a gift card with a fixed amount?

Are there age limits at the hotels?

Can I get the app in my own language?

What type of hotels are there within Strawberry?

Increase of credit limit

I have a Be My Guest gift card. How do I book a room?

How much does Monday Breakfast cost?

What is Monday Breakfast?

What are the terms and conditions for digital gift cards?

Can I purchase a gift card using bonus points?

How do I activate Red Carpet?

What career opportunities are there at Strawberry?

Can I cancel my Monday Breakfast booking?

Do you have any airport hotels?

Can I use my bonus points together with a Be My Guest gift card?

Do I get member benefits when I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?

What are the guidelines for those with guide dogs or personal attendants?

Can I apply for a Strawberry Mastercard?

Which currency

How do restaurant vouchers work?

Do you have allergen-friendly rooms?

Can I give away my gift card to someone else?

What is Be My Guest?

How can I add minibar expenses to my bill?

How do I book with a company agreement on Strawberryhotels.com?

Where can I find my membership period and when my bonus points expire?

Blocking and requesting a new card

I want to buy a gift card. What do you offer?

I have reached a high membership level at another hotel chain. Are you able to match my status if I transfer to Strawberry?

How can I update my personal information in the app?

Can I enjoy breakfast several times if my guests are staying more than one night?

How can I find a hotel with a pool?

I am missing extra points after a points campaigns, such as double or triple points or Mastercard. Why is that?

Price list

Benefits with Strawberry Mastercard

Can I book one of several consecutive nights with bonus points?

Can I pay for a room in advance?

Why can’t I find my booking in the app?

What are the cancellation terms?

How much are extra beds?

Is Monday Breakfast available for all members?

Can I book a pet-friendly room online?

I have several bookings in my name - can I use a Service Station?

How can I use the chat function in the app?

Do I get bonus points if I have a reservation but do not check in?

Insurance

Do I need to book?

Can I book a room for someone else with Member Price?

Can I pay for additional expenses when I check out using a Service Station?

What is an Early Bird breakfast?

What are your standard check-in/check-out times?

Is breakfast included at the hotel?

What terms and conditions apply when I use the website and/or the app?

Can members earn bonus points with Monday Breakfast?

I want to book a bonus night but can only find a hotel room with normal payment terms. Why is that?

What pets can I bring to the hotel?

Can I use my points to pay for part of my overnight stay?

Does the hotel I'm staying at have mobile keys?

How do I use a gift card with the LGIFT code?

How long are gift cards valid?

Do you have connecting rooms so that children can sleep in one of the rooms?

What kind of accessible features are available in the rooms?

Can I get an invoice?

I have a food allergy. Do you accommodate special dietary requirements?

Why do I need to log in with two-step verification?

What does two-step verification mean and how does it work?

Where can I find terms & conditions for the membership?

What is Red Carpet?

I have received an email with a discount offer. How can I book?

Can I read about the Strawberry Mastercard anywhere?

How many bonus points do I get per overnight stay?

Can I pay in cash at the hotels?

Can you replace lost gift cards?

Can my team or sports association get cheaper accommodation when we travel somewhere?

Contact

How do I inactivate Red Carpet?

Which types of beds are available for children?

Can I get bonus points if I go to a hotel restaurant?

Can I book a bonus night in the app?

How can I find a hotel with a spa?

How can I copy my membership number in the app?

Processing of personal data

Is there a limit to the number of times I can book Monday Breakfast?

How do you ensure compliance with GDPR and how do you use my personal information?

How do I use booking codes for courses and conferences?

Does the gift card still need to be valid during my stay?

How do I book Be My Guest?

How late can I check in? Do I need to notify the hotel if I'm arriving late?

Keep track on your smartphone

Can I give away a digital gift card to someone else?

Can I bring my dog to the hotel?

Do you have a price guarantee?

Can I cancel the purchase of a gift card?

Can I use a digital gift card as part payment?

Do you have company agreements for people who travel for work?

What do I do if I haven't received the gift card but can see that it's been paid for?

When and where in the app can I find the restaurant voucher I receive as a member?

Interest rate on instalment payments

Can children stay at the hotel free of charge?

Can I book Be My Guest for a friend and invite more people to come for breakfast?

Is it possible to extend the validity of the gift card?

Can I share a membership with my partner?

How can I book an accessible room?

Something urgent?

Call us on: +47 22 334 200

Monday - Friday

8am - 8pm

Saturday

9am - 5pm

Sundays and bank holidays

Closed

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