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Clarion Hotel® Trondheim Trondheim ,  Norway

See all hotels in Trondheim, Norway

Clarion Hotel® Trondheim

Trondheim,  Norway

Clarion Hotel Trondheim is one of Scandinavia's largest convention hotels with 400 rooms and 18 meeting rooms. Modern design, exciting dining concepts, a vibrant atmosphere and a view of the fjord.

Clarion Hotel® Trondheim 4.5 5
TripAdvisor traveller rating  
Sustainability Rating
7.3
out of 10
Sustainability Rating

This is our own sustainability rating that reflects how each hotel performs within several different sustainability areas. The rating is an average of the last 7 days.

7.3
out of 10
Rating for Clarion Hotel® Trondheim

The rating is based on how the hotel lives up to its goals over time in reducing its environmental impact with respect to energy, water, refuse, food waste, chemicals, textile laundry and carbon emissions.

The rating is based on how the hotel lives up to its goals over time in reducing its environmental impact with respect to energy, water, refuse, food waste, chemicals, textile laundry and carbon emissions.

Selected goals within Strawberry
Climate neutral by 2030

Our goal is to be climate neutral within our own operations by 2030, while also halving emissions in our supply chains.

Less food waste by 2030

We are working hard and proactively to reduce food waste by 50% in our operations by 2030.

TripAdvisor traveller rating

4.5
1716 reviews
4.5
Cleanliness
4.5
Sleep Quality
4
Value
4.5
Service
4
Location
4.5
Rooms
5

The best Trondheim has to offer. All smiles and incredibly helpful staff

Friday, March 22, 2024, Alesund, Norway, KjetilTravels

Jonathan in the restaurant and Emil in the bar made this stay one of the best I've ever had. Jonathan was so good we felt jealous when he tended other tables. Emil made a custom drink from my hazy mem…

Jonathan in the restaurant and Emil in the bar made this stay one of the best I've ever had. Jonathan was so good we felt jealous when he tended other tables. Emil made a custom drink from my hazy memories and pimped it just right. Amazing staff.

Owner Response

Tuesday, April 16, 2024

Thank you for your great feedback- KjetilTravels! We highly appreciate it. Wish you a warm welcome back! Best regards Line Welcome Office Manager

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2

Room very hot and aircon not working

Monday, March 11, 2024, , Claus L

Nice location and very large hotel/conference facility. Room was extremely hot during night 24,5 degrees even it was cold outside. Aircon not working. Could not be set to cool. At check out I asked…

Nice location and very large hotel/conference facility. Room was extremely hot during night 24,5 degrees even it was cold outside. Aircon not working. Could not be set to cool. At check out I asked if I could wait 2 hours to check out. They demanded 100 NOK for each hour even the hotel was far from full. I never experienced this before - bad service. Also luggage store in safe locked facility was not possible.

Owner Response

Tuesday, March 19, 2024

Dear GoPlaces735032, Thank you very much for taking the time to give us your valuable feedback. We are glad to hear that you are happy with the hotel location and the size of the hotel. Although, we are sorry to heart that your experience as a guest in our hotel did not live up to your expectations. We take your feedback seriously, and will take your feedback with us further in our improvement work. Thanks for helping us get better. Please do not hesitate to contact us directly on cl.trondheim@strawberry.no if you need further assistance. Wishing you a great day. Best regards Line Welcome Office Manager

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1

Total disaster

Thursday, February 29, 2024, Oslo, Norway, 652andersm

The rooms are clean and self check out is fast and easy. The rest is/was a complete disaster from booking to arrival, dining and accomodation. One week before arrival we wanted to add another guest…

The rooms are clean and self check out is fast and easy. The rest is/was a complete disaster from booking to arrival, dining and accomodation. One week before arrival we wanted to add another guest to our trip. Normalt it should be easy to upgrade to a bigger room, but no, as we are club members its apparently impossible. Only option, book another room (great suggestion for a 4 year old kid btw). Upon arrival, we were promted to pay for an extra bed (we already paid for in the online booking portal). Refused, and got a snarky reply after showing the online reciped where it was included. We then got a room assigned, but when entering there were no extra bed, nor extra linen or towels. Great when you arrive with two small tired kids. I call the reception which promise to fix it (tough no appology). Two maid knock on the door after 10 minutes, and try to just hand over the extra linen(still no towels) before opting to just leave. I need to firmly insist for them to actually assemble and make the extra bed (that we already had paid for). We headed to the hotel restaurant right after opening. I'm not going to refere all the complications (sent in detail to the hotel), bit to make a long and tiring story short. The staff has no training, do not know their own procedures for ordering, the menu or general ways to treat costumers. We got food first after 1.5 hours (beeing one of only two tables served), the drinks was first on the table AFTER we were done eating and they tried to double charge us when we wanted to pay and leave. All while showing no understanding that this was both way below expectations at a high rated hotel, and of course no appology. Among all the staff we encountered, only the breakfast Barrista was polite and gave a proper service (very good cooffe), but for the t at of the breakfast, dont expect bacon (1 smal stripe per egg, and strikt watch that noone cheats) and sporadic and in two instances (that we encounterd) complet wrong markers on allergens. Self checkout is just to drop your key card on the counter. That worked well and was quick and effective.

Owner Response

Tuesday, March 19, 2024

Dear 652andersm, Thank you very much for taking the time to give us valuable feedback. It is very regrettable to see that the stay did not live up to expectations, and that there are more factors that have had a less positive impact on your experience. We will immediately take measures to improve the shortcomings mentioned in your feedback. The way you describe it, it certainly shouldn't be and I understand that this has contributed to your stay not being quite what you had hoped for. I want you to know that we take your feedback seriously, and will take it with us further in our improvement work. Thanks for helping us get better. Please do not hesitate to contact us directly on cl.trondheim@strawberry.no if you need further assistance. Wishing you a great day. Best regards Line Welcome Office Manager

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5

Good place to stay

Tuesday, February 27, 2024, Oslo, Norway, chriser18

Good place to stay in Trondheim for vacation or business. Nice, modern hotel, friendly stuff, good breakfast buffet including. Nearby a big public bath with spa (not included). Only one negative thing…

Good place to stay in Trondheim for vacation or business. Nice, modern hotel, friendly stuff, good breakfast buffet including. Nearby a big public bath with spa (not included). Only one negative thing: no free or even cheap parking possibilities

Owner Response

Tuesday, March 19, 2024

Dear Chriser18, Thank you for your recent stay with us and for taking your time to give your feedback. It has been a pleasure having you with us and we appreciate your feedback. Warm welcome back in the future. Kind regards, Line Fjær Welcome Office Manager

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5

A perfect Trondheim stay

Sunday, February 25, 2024, Lund, Sweden, johanekenstierna

At Clarion Hotel Trondheim The hotel has a nice location close to the railway station in Oslo. It is a big Clarion hotel that is somewhat confusing in finding where your room is located and only one o…

At Clarion Hotel Trondheim The hotel has a nice location close to the railway station in Oslo. It is a big Clarion hotel that is somewhat confusing in finding where your room is located and only one of the elevators has access to 8:th floor rooms (same as leads to rooftop bar) I was just upgraded to superior rooms and they were good but nothing special. Sleep quality was good (standard clarion). Breakfast was amazing, never had such amazing breakfast on any clarion hotel. The breakfast staff claims Clarion Hotel Trondheim has been awarded top 3 hotel breakfast in Norway and i can agree to this. It was true top quality ingredients on everything and so much to chose among. The coffe bar is amazing and included in breakfast. I was also told that Trondheim hotels are famous for having the best breakfast Britannia hotel has the best breakfast of them all. My view is that breakfast here is better or equal to both Villa Copenhagen and Sommerro, even the seating environment with sea view is great. I can also recommend the rooftop bar where they have a very skilled sommelier that selects truly good wine on their list, a sparkling choice so good is Van Buhl (not expensive) So much more than I expected to meet from a great Trondheim hotel stay.

Owner Response

Tuesday, March 19, 2024

Dear Johanekenstierna, Thank you for your recent stay with us and this lovely feedback. We are happy to hear that you enjoyed your time with us. It has been a pleasure having you with us and we appreciate your feedback. Warm welcome back in the future. Kind regards, Line Fjær Welcome Office Manager

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