Hotel Brosundet

We booked a JS to find we got a very small room with a bed not much bigger than large single. They should not be selling this type of room with this description and put a picture of something quite different on website. Hotel was full we were stuck with it and the payment.

Excellent stay all around at Hotel Brosundet. Great location, very clean, warm and fun atmosphere. Hotel staff were very friendly and receptive to our needs. Rooms were very nice and quiet. Would definitely stay there again!

Perfect for what we needed, a place to stay before catching the Hurtigruten. Does everything pretty well, nothing exceptional. Food was good. The setting is very nice, overlooking the canal, and it felt very spacious

Terrible. They showed their values and what's important to them when a problem arose. They just don't care about people. Building is beautiful and the city great. This review is about their employees and how they chose to handle a situation. On March 28, I made a booking and had an issue. Today is April 19 and even with the holiday closure they have ignored all requests for help on the $1000 overcharge. Excuses are "it's my first day here," "the booking manager MD is out", "I don't have access", etc. And this is while I was there at the property. Then on the phone, "not my problem" Then the noise is ridiculous. At 1am they were still serving alcohol to the noisy groups in the lobby on the 2 nights I was there. No sleep. Avoid at all costs. They showed their true colors when something didn't go right. My fear is that the review will get them to respond showing they only care about image and not people. Shocking this is what it takes these days to try and solve something that takes less than 5min. I tried to be polite and handle it with discretion.

Hotel Brosundet has retained the history of this fabulous building whilst ensuring its a comfortable and very stylish place to stay. I have wanted to stay here for years and it did not disappoint! Enjoying a glass of Sancerre by that incredible fireplace was very relaxing. The room was great, comfy bed with a harbour view and I love the bathroom products. Breakfast was an absolute feast! Unfortunately we did not bring the right clothing to use the sauna and steam room but will do so next time. It's sister hotel, Storfjord Hotel, is also fabulous. I am a big fan of this hotel group in Norway :)