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Hotel Brosundet Alesund ,  Norway

See all hotels in Alesund, Norway

Hotel Brosundet

Alesund,  Norway

Hotel Brosundet is a real gem of a hotel in central Ålesund. You'll be staying right by the quayside and can even do a spot of fishing from your room! Enjoy fabulous views of Brosundet over breakfast and the catch of the day for dinner on Apotekergata!

Hotel Brosundet 4.5 5
TripAdvisor traveller rating  

TripAdvisor traveller rating

4.5
1526 reviews
4.5
Cleanliness
4.5
Sleep Quality
4.5
Value
4.5
Service
5
Location
4.5
Rooms
4

Not a Junior Suite I’m sorry!!!

Tuesday, June 06, 2023, , tthack563863

We booked a JS to find we got a very small room with a bed not much bigger than large single. They should not be selling this type of room with this description and put a picture of something quite di…

We booked a JS to find we got a very small room with a bed not much bigger than large single. They should not be selling this type of room with this description and put a picture of something quite different on website. Hotel was full we were stuck with it and the payment.
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5

Alesund trip

Friday, May 26, 2023, , William K

Excellent stay all around at Hotel Brosundet. Great location, very clean, warm and fun atmosphere. Hotel staff were very friendly and receptive to our needs. Rooms were very nice and quiet. Would de…

Excellent stay all around at Hotel Brosundet. Great location, very clean, warm and fun atmosphere. Hotel staff were very friendly and receptive to our needs. Rooms were very nice and quiet. Would definitely stay there again!
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4

Does the necessaries well

Sunday, April 30, 2023, Worcester, tim r

Perfect for what we needed, a place to stay before catching the Hurtigruten. Does everything pretty well, nothing exceptional. Food was good. The setting is very nice, overlooking the canal, and it fe…

Perfect for what we needed, a place to stay before catching the Hurtigruten. Does everything pretty well, nothing exceptional. Food was good. The setting is very nice, overlooking the canal, and it felt very spacious
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1

Do not go here

Wednesday, April 19, 2023, United States, Todd H

Terrible. They showed their values and what's important to them when a problem arose. They just don't care about people. Building is beautiful and the city great. This review is about their employees…

Terrible. They showed their values and what's important to them when a problem arose. They just don't care about people. Building is beautiful and the city great. This review is about their employees and how they chose to handle a situation. On March 28, I made a booking and had an issue. Today is April 19 and even with the holiday closure they have ignored all requests for help on the $1000 overcharge. Excuses are "it's my first day here," "the booking manager MD is out", "I don't have access", etc. And this is while I was there at the property. Then on the phone, "not my problem" Then the noise is ridiculous. At 1am they were still serving alcohol to the noisy groups in the lobby on the 2 nights I was there. No sleep. Avoid at all costs. They showed their true colors when something didn't go right. My fear is that the review will get them to respond showing they only care about image and not people. Shocking this is what it takes these days to try and solve something that takes less than 5min. I tried to be polite and handle it with discretion.

Owner Response

Friday, April 21, 2023

Dear Todd. Thank you so much for your feedback, we love our guests and care very much <3 So sorry to read this Todd, and have asked my colleagues concerning this case. We understood that you booked 5 rooms but when you arrived you said you only needed 3, and you wanted a rembourse for the two rooms that you did not need. This was a prepayment done from an touroperator, wich we only have received payment from via a virtual card (not your card). Your touroperator have NOT contacted us, as promised, so we are stuck in the middle for the moment. Please contact your touroperator, and make them contact us, we can not do much before this. Sorry again Todd, we totally understand your frustration. Concerning the bar Friday night, no excuses, but the only thing we can tell you, we have room for all our guests and love them a lot. So glad to hear that you liked the building and the city, but very sorry for your bad experience. Sending you a big hug from all of us, and hope you can forgive us <3

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5

Fabulous and stylish iconic hotel on beautiful Alesund harbour

Monday, March 13, 2023, , Katpreen

Hotel Brosundet has retained the history of this fabulous building whilst ensuring its a comfortable and very stylish place to stay. I have wanted to stay here for years and it did not disappoint! Enj…

Hotel Brosundet has retained the history of this fabulous building whilst ensuring its a comfortable and very stylish place to stay. I have wanted to stay here for years and it did not disappoint! Enjoying a glass of Sancerre by that incredible fireplace was very relaxing. The room was great, comfy bed with a harbour view and I love the bathroom products. Breakfast was an absolute feast! Unfortunately we did not bring the right clothing to use the sauna and steam room but will do so next time. It's sister hotel, Storfjord Hotel, is also fabulous. I am a big fan of this hotel group in Norway :)

Owner Response

Thursday, April 13, 2023

Dear Katpreen <3 Thank you so much for your beautiful feedback, you made our day!!!! We just love our guests <3 Please visit us again, we will wait for you :) Sending you a big hug from all of us at Hotel Brosundet <3

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