Clarion Hotel® Ernst

The hotel called me on the evening on my stay shortly before getting on my delayed flight asking if I was coming, I told them yes and that my flight was delayed a bit, and they said everything was fine. Then not long after, as my flight was about to take off, they call me and tell me I'll have to find another hotel because all their rooms have been fully booked?! I booked in advance though?? Moving to a different hotel would be very inconvenient for my job the next morning, so I showed up anyways and insisted on getting my room, where they oh so graciously offered to DOWNGRADE ME to a single room... Not only trying to unilaterally cancel my room on the date of my stay, but "offering" to downgrade me or find a different hotel... Beyond unprofessional, I've never experienced any hotel with this level of incompetence. When I had to accept their downgrade option, did they offer any form of compensation? No, I had to ask for the manager before they offered any form of compensation for the inconvenience and distress their unprofessional hotel management had caused me. It was very unprofessional to give my room to someone else.

I stayed in socalled superior room. Small and service meager, but hotel is well situated. Breakfast very good. One week in hotel but they gave me the smallest room they could find in the hotel and tv not working first night

An excellent location in central Kristiansand and a warm, helpful welcome when I checked in very late at night. Parking is potentially problematic (I had a colleague who arranged it for me at his hotel nearby) since there are few spaces in the car park. Room was basically sound - comfy bed, fair blackout and a small, but efficient shower-room. However... 1 the light in the shower-room is operated by a motion sensor which can't be switched off. Get up in the night to answer the call of nature, and not only is everywhere floodlit, it remains on for about 10 minutes. Very annoying and completely pointless 2 The hotel allegedly has some form of forced-air ventilation, but not air conditioning. With the windows open, that's mostly OK in Norway (not a country noted for excessive heat...), but my room fronted onto the main road which was noisy Housekeeping was extremely poor; I returned the second evening (of a 4 night stay) to find nothing at all had been done except to leave some cleaning spray in the bathroom. Next evening was better, but all the glasses had been taken away but not replaced no I had to scrounge a couple from the restaurant Breakfast is OK, but nothing special. Would I stay again? I wouldn't flat out refuse to, but it would certainly not be my first choice.

I have visited Ernst Hotel every summer for the last 20 years except for last year. Apart from the excellent central location of this hotel and it’s excellent breakfasts I found the staff always helpful and friendly. I was always remembered and greeted warmly. The general atmosphere now is much more commercial and aimed at saving money on services while trying to make as much money as possible from guests. Bring back some soul to this venerable hotel!

Excellent hotell in the city of Kristiansand. Its quite easy to find parking nearby the hotell. The breakfast is delicate with many choices og good food. Allergens could have been better marked. Very good service!