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Clarion Hotel® Ernst Kristiansand ,  Norway

See all hotels in Kristiansand, Norway
  • Trendy interior design at Ernst Hotel in Kristiansand
  • Elegant and classy dining room at Ernst Hotel in Kristiansand
  • Modern and relaxing spa at Ernst Hotel in Kristiansand
  • Large and well-equipped standard hotel room at Ernst Hotel in Kristiansand
  • Chic and spacious suite at Ernst Hotel in Kristiansand

Clarion Hotel® Ernst

Kristiansand,  Norway

The Clarion Hotel Ernst is a modern hotel with an interesting history, right in the centre of Kristiansand. This was once the city's only hotel and the interiors have been beautifully decorated with contemporary art.

Clarion Hotel® Ernst 4 5
TripAdvisor traveller rating  

TripAdvisor traveller rating

4
922 reviews
4.5
Cleanliness
4.5
Sleep Quality
4
Value
4.5
Service
4.5
Location
4
Rooms
2

The hotel gave my room to someone else

Tuesday, March 28, 2023, , Thainor T

The hotel called me on the evening on my stay shortly before getting on my delayed flight asking if I was coming, I told them yes and that my flight was delayed a bit, and they said everything was fin…

The hotel called me on the evening on my stay shortly before getting on my delayed flight asking if I was coming, I told them yes and that my flight was delayed a bit, and they said everything was fine. Then not long after, as my flight was about to take off, they call me and tell me I'll have to find another hotel because all their rooms have been fully booked?! I booked in advance though?? Moving to a different hotel would be very inconvenient for my job the next morning, so I showed up anyways and insisted on getting my room, where they oh so graciously offered to DOWNGRADE ME to a single room... Not only trying to unilaterally cancel my room on the date of my stay, but "offering" to downgrade me or find a different hotel... Beyond unprofessional, I've never experienced any hotel with this level of incompetence. When I had to accept their downgrade option, did they offer any form of compensation? No, I had to ask for the manager before they offered any form of compensation for the inconvenience and distress their unprofessional hotel management had caused me. It was very unprofessional to give my room to someone else.

Owner Response

Monday, April 03, 2023

Hello Thainort! I am so sorry to hear about this and would like to compensate you for it. Could you please send me an email so I can find your booking in our system and make a compensation for you? annika.flak@choice.no From what you are saying, I can see that we were full booked this day, but this is not how we usually fix these things. Please conatct me direct and I will find a solution here. Have a good week!

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3

Not excellent

Monday, September 12, 2022, , nicolays2021

I stayed in socalled superior room. Small and service meager, but hotel is well situated. Breakfast very good. One week in hotel but they gave me the smallest room they could find in the hotel and tv…

I stayed in socalled superior room. Small and service meager, but hotel is well situated. Breakfast very good. One week in hotel but they gave me the smallest room they could find in the hotel and tv not working first night

Owner Response

Monday, September 19, 2022

Hello Nicolays2021! Thank you so much for the feedback! i am sorry to hear that you found your room small. I will be happy to book you in next time in a bigger room so you have enough space. Just let us know before arrival. I apologize for the TV not working, but i am glad it was fixed after first night! I am glad that you liked the breakfast! Hope to see you again in the future! Thank you.

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4

Good location, friendly service but some weaknesses

Wednesday, August 24, 2022, Ayr, United Kingdom, Ashley H

An excellent location in central Kristiansand and a warm, helpful welcome when I checked in very late at night. Parking is potentially problematic (I had a colleague who arranged it for me at his hote…

An excellent location in central Kristiansand and a warm, helpful welcome when I checked in very late at night. Parking is potentially problematic (I had a colleague who arranged it for me at his hotel nearby) since there are few spaces in the car park. Room was basically sound - comfy bed, fair blackout and a small, but efficient shower-room. However... 1 the light in the shower-room is operated by a motion sensor which can't be switched off. Get up in the night to answer the call of nature, and not only is everywhere floodlit, it remains on for about 10 minutes. Very annoying and completely pointless 2 The hotel allegedly has some form of forced-air ventilation, but not air conditioning. With the windows open, that's mostly OK in Norway (not a country noted for excessive heat...), but my room fronted onto the main road which was noisy Housekeeping was extremely poor; I returned the second evening (of a 4 night stay) to find nothing at all had been done except to leave some cleaning spray in the bathroom. Next evening was better, but all the glasses had been taken away but not replaced no I had to scrounge a couple from the restaurant Breakfast is OK, but nothing special. Would I stay again? I wouldn't flat out refuse to, but it would certainly not be my first choice.

Owner Response

Sunday, September 11, 2022

Hello Ashley H! Thank you so much for the feedback. I am glad you took the time to write to us. I apologize that you expirienced poor cleaning and I can assure you the issue has been forwarded to the manager. It is sad to hear about the different thing who went wrong, and I really hope you will visit in the future so we can change you impression. It is nice to hear that you thouight we were helpful and warm. Hope to see you again!

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4

Return after the Pandemic,

Saturday, July 30, 2022, London, Durnovarian

I have visited Ernst Hotel every summer for the last 20 years except for last year. Apart from the excellent central location of this hotel and it’s excellent breakfasts I found the staff always helpf…

I have visited Ernst Hotel every summer for the last 20 years except for last year. Apart from the excellent central location of this hotel and it’s excellent breakfasts I found the staff always helpful and friendly. I was always remembered and greeted warmly. The general atmosphere now is much more commercial and aimed at saving money on services while trying to make as much money as possible from guests. Bring back some soul to this venerable hotel!

Owner Response

Wednesday, August 10, 2022

thank you so much for the feedback, Durnovarian! I hope we will see you again in the future!

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4

Excellent hotell

Tuesday, January 04, 2022, Fredrikstad, Norway, Terje G

Excellent hotell in the city of Kristiansand. Its quite easy to find parking nearby the hotell. The breakfast is delicate with many choices og good food. Allergens could have been better marked. Very…

Excellent hotell in the city of Kristiansand. Its quite easy to find parking nearby the hotell. The breakfast is delicate with many choices og good food. Allergens could have been better marked. Very good service!

Owner Response

Thursday, February 10, 2022

Hello dear 492terjeg, thank you so much for your good feedback! I will now share this with the rest of the team at the hotel. We hope to have you back again soon! Regards, Kevin Hansi/Welcome Office Manager

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