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Quality Hotel™ Grand Royal Narvik ,  Norway

See all hotels in Narvik, Norway
  • Looking for a conference hotel with the ideal location in Narvik? Check out the Quality Grand Hotel in Narvik

Quality Hotel™ Grand Royal

Narvik,  Norway

Quality Hotel Grand Royal is a conference hotel in the heart of Narvik, just 1 minute from the train station and 5 minutes from the Narvikfjellet ski centre, near shops, nature and experiences. The hotel is currently open but undergoing renovation.

Quality Hotel™ Grand Royal 3.5 5
TripAdvisor traveller rating  
Sustainability Rating
7.6
out of 10
Sustainability Rating

This is our own sustainability rating that reflects how each hotel performs within several different sustainability areas. The rating is an average of the last 7 days.

7.6
out of 10
Rating for Quality Hotel™ Grand Royal

The rating is based on how the hotel lives up to its goals over time in reducing its environmental impact with respect to energy, water, refuse, food waste, chemicals, textile laundry and carbon emissions.

The rating is based on how the hotel lives up to its goals over time in reducing its environmental impact with respect to energy, water, refuse, food waste, chemicals, textile laundry and carbon emissions.

Selected goals within Strawberry
Climate neutral by 2030

Our goal is to be climate neutral within our own operations by 2030, while also halving emissions in our supply chains.

Less food waste by 2030

We are working hard and proactively to reduce food waste by 50% in our operations by 2030.

TripAdvisor traveller rating

3.5
459 reviews
4
Cleanliness
4
Sleep Quality
3.5
Value
4
Service
4
Location
3.5
Rooms
2

The longest renovation project in the world

Tuesday, February 20, 2024, , Giulio T

Looking at previous reviews, it seems this hotel has been undergoing renovation for at least seven years - and is far from finished. Notre Dame and Windsor Castle were restored after catastrophic fire…

Looking at previous reviews, it seems this hotel has been undergoing renovation for at least seven years - and is far from finished. Notre Dame and Windsor Castle were restored after catastrophic fires in less time. The reception area is currently a building site, and doesn't look particularly safe. There are renovated or un-refurbished rooms (you pay a premium for the modernised ones) and both are acceptable if basic. Location is convenient for anything in Narvik. Breakfast buffet is very good with a wide choice and excellent quality. All staff are friendly, but not all are particularly useful.

Owner Response

Wednesday, March 20, 2024

Dear guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused during your recent stay. We understand your concerns regarding our ongoing renovation project. We'd like to clarify that our renovation process is being conducted floor by floor to ensure minimal disruption to our guests' experience. While the first two floors were completed in 2019, we are working diligently to finalize the remaining areas. Your comfort and safety are of utmost importance to us, and we regret that we fell short of your expectations in this regard. We appreciate your patience and understanding as we strive to enhance our facilities to better serve our guests. We hope that you will consider giving us another opportunity to provide you with the exceptional experience that we aim to deliver. Kind regards, Cecilie

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4

Nice and clean rooms!

Monday, October 09, 2023, Trondheim Municipality, Norway, mmmilla

My second stay at this hotel, and I will surely come back! :-) Warm welcome at the front desk, and the room I got was nice and clean. The only negative thing is the wifi! In room nr. 319 I could only…

My second stay at this hotel, and I will surely come back! :-) Warm welcome at the front desk, and the room I got was nice and clean. The only negative thing is the wifi! In room nr. 319 I could only stay connected outside the bathroom, so had to use mobile data for the entire trip - not good when on a business trip! The breakfast was ok, but the food at «Rallar’n pub og kro» was 9/10! :-) Fix the wifi, and I will be very pleased at my next stay!

Owner Response

Wednesday, March 20, 2024

Dear guest, Thank you for your feedback and for sharing your observations with us. We are glad to hear that you received a warm welcome at the front desk and that the room you were provided with was clean and comfortable! We sincerely apologize for the inconvenience you experienced with the wifi connection during your stay. We take this matter very seriously and will investigate and address the issue to ensure our guests have a reliable and stable connection throughout their stay. We appreciate your positive comments about the food at Rallar’n and we would like to pass on your feedback to our team there. We hope to have the opportunity to welcome you back to our hotel, and we are committed to making your next stay an even better experience. Please do not hesitate to contact us directly if there is anything else we can do to ensure that your next stay with us is flawless. Best regards, Cecilie

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4

Good, but rooms lack storage

Thursday, August 31, 2023, Woking, C0astalWalker

The hotel is large and centrally located. My room was in the older un-refurbished part of the hotel. However it was still mostly fine for my needs. The bathroom was a good size and the beds very comfo…

The hotel is large and centrally located. My room was in the older un-refurbished part of the hotel. However it was still mostly fine for my needs. The bathroom was a good size and the beds very comfortable, as well as a good quality TV and Tea/Coffee making facilities. The downsides are the lighting and the complete lack of storage. There is no ceiling light, the only light is from desk top lamps and one floor standing lamp which are quite dim. The other issue was the complete lack of storage in the room. No wardrobe, no drawers (not a single one, anywhere in the room) nothing. The only "storage" is 4 hooks beside the door with coat hangers. Nowhere to put valulables like a passport either or your worn clothes. I hope this will be rectified as part of the refurbishment. The rooms also aren't serviced daily unless you ask, although this isn't a major problem. Also there is some noise from the road if you get a room at the front but worse on one night here there was some sort of event going on in the park opposite with music so loud it was making the windows of the hotel vibrate. I guess not the hotels fault, but the downside of the central location. The bus from the airport stops outside and there is also a shopping centre with a large car park next door too. The breakfast is very good, with a good choice of hot food (fried eggs, bacon etc) and on weekdays starts quite early, at 6:30am. The hotel resturant/pub was also good with a nice cosy atmosphere and decor and the food was good here too. I believe there is also another restuarant on the top floor, but I didn't use that one.
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5

Arctic Circle Centre

Thursday, July 13, 2023, Monmouthshire, United Kingdom, 896wendyj

On a one night stay, travelling on the luxuria coach with drivers Paul & Paul with Leger holidays on a 16 day Arctic Circle and the land of the midnight sun holiday, hotel has a good location to the t…

On a one night stay, travelling on the luxuria coach with drivers Paul & Paul with Leger holidays on a 16 day Arctic Circle and the land of the midnight sun holiday, hotel has a good location to the town of Narvik just a short walk from the hotel to the various statues in the square or just sit and take a moment on the seats around the fountain. The hotel is very nice I had a single bedded room which was very clean and comfortable with everything you needed for your stay, TV, hairdryer, tea and coffee making facilities, good housekeeping, staff friendly and helpful, I do believe the hotel was in the middle of refurbishment as you could see the new doors on the rooms and carpets in corridors. We enjoyed our evening meal and breakfast good choice of food buffet style, I enjoyed my stay. On leaving the hotel we had a stop at the Arctic Circle Centre.

Owner Response

Monday, August 07, 2023

Hi, Thank you for your great review! I am glad that you enjoyed your stay. That really makes us happy! And you are right - we are renovation parts of the hotel. Hope to see you here again! Best Regards, Marlene Frantzen General Manager

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2

This should be a barely 1.5 star hotel

Thursday, March 16, 2023, Jupiter, Florida, Andrew L

If it were possible I would rate this barely a 1.5. It is shelterthe staff was nice and polite. That is about the only positives that I could find. If you were to look up ‘deferred maintenance’ in a d…

If it were possible I would rate this barely a 1.5. It is shelterthe staff was nice and polite. That is about the only positives that I could find. If you were to look up ‘deferred maintenance’ in a dictionary, this would w the picture. The room didn’t appear dirty, but it didn’t feel clean. I’m confident that the carpet hasn’t been exposed to a cleaner in a long time, if ever. There really wasn’t anything that didn’t look thread bare, chipped, or cracked. Clearly the manager hasn’t walked the property, spent a night in a room, taken a tepid shower or hired a painter. Then there was the dinner. Decent salad, some kind of overcooked meat on a bone and something they called a fish cake, basically a pan fried white gelatinous substance. Dinner there made me want to go out for a pizza. Not to worry about not being able to turn up the heat, construction started with hammers and electric saws at 7:45AM. We were there as part of a tour, so no choice of hotels. The hotel should be embarrassed that they took our money.

Owner Response

Monday, August 07, 2023

Hi, Thank you for your feedback! I am sorry to hear that you didnt enjoy your stay at our hotel. But I am glad that you liked our staff. I can assure you that all our hotel rooms are clean. And the carpets are being cleaned with a machine regularly. I have seen all the hotel rooms and I am aware of the standard. We are renovating the old part of the hotel and soon all our hotel rooms will have a higher standard. Best Regards, Marlene Frantzen General Manager

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