Quality Hotel™ Saga

No complaints about this property. Center of the harbor. Everything walkable. The public bus was quite easy to use for the further out sights. Room was clean and Scandinavian ‘utilitarian’. No over the top features. That said, the mattress, quite thin, was surprisingly comfortable; much more comfortable than my expensive mattress at home. I’ll be off to Ikea to buy one. (I did not care for the step up into the bathroom - only takes once to bang your toe into the step.) Breakfast buffet was excellent. I also had the dinner buffet one night. Given the price of meals in Tromso, it was a good deal. Pork tenderloin that I could cut with a fork and really good egg salad. Unfortunately no afternoon waffles as advertised! I highly recommend this property. And I also recommend booking tours with Best Arctic at the Radisson Blu. Very knowledgeable and professional staff. I do want to forewarn Choice Hotel loyalty members. This property, as well as many other Choice properties in Scandinavia, do not participate in the program. Those properties have a separate program and the programs are not connected. There is nothing on the Choice Hotel website that indicates this. I had expected 5 nights and about 30000 points from this stay, but I’ll not receive anything. (I gave 5 stars because this is not the individual property’s fault – it is the fault of Choice Hotels not being clear about this situation.)

Stayed in Room 125, a Family Room. PROS: We arrived before the 3:00pm check-in time and were able to store our luggages for free in a secured room. We were pleasantly surprised to find ourselves assigned to a handicap accessible room at the very end of the hallway on the first floor. The bathroom was HUGE and the heated tiled floor was a nice touch! The beds were soft and comfy, the room was clean and modern, and the staff were friendly and helpful. The free breakfast buffet from 7:00am-10:00am was exceptional in regard to variety and quality. The hotel was conveniently located near Storgata, the main shopping street in Tromsø, and Scandic Ishavshotel, where most Northern Lights tours meet. It was seconds away from Tromsø Cathedral, and if you’re lucky, you might get a room with a view of it (Room 125 does not face Tromsø Cathedral). CONS: The fine print on booking.com says, “Coffee and waffle are served every day between 15:00-17:00 and is included in the room rate.” This is only partially true - coffee, tea, and water are complimentary 24/7 in the dining area. However, waffles are NOT available at all! We were expecting a self-service waffle station in the afternoon, especially since other reviewers raved about it. Unfortunately, we were disappointed to find out that they no longer offer this.

Perfect hotel and kindly staff with indoor parking garage and very good breakfast The hotel is totally centric in front of the church and near (100 m) from storegata. The room and the beds are very comfortable

Clean room, good window view and pleasant staff. Toiletries could be improved. Breakfast choices and variety is good. My only wish is for hot chocolate to be provided also. Airport express bus stops quite close to the hotel.

We arrived at 10pm as we had informed beforehand (via Booking.com). We had to wait for over 20 minutes !!!!!! at the reception for someone to come check us in. We had hiked for 20 kilometers that day and just wanted to get to bed so the wait was infuriating! We took our car to the hotel parking hall which as an idea is very handy but in practice the space was extremely tight and there were only a few parking spots. We took the elevator up to our room on the 7th floor and quickly noticed that the hall looked like we had teleported to a an 80s cruise ship. The room was supposed to have sea and mountain view (we even upgraded the room beforehand) and in theory you can see both but the view is mainly the office building opposite and the much nicer looking hotel Clarion. The room is spacious and clean, I'll give it that. No airco and the bathroom is pretty awful! There is a shower curtain that sticks to your bottom when you shower and the hairdryer looks like a major fire hazard. Breakfast was good, some pastries, fruits, eggs etc. So that was nice. All in all, probably wouldn't recommend.