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Quality Hotel™ Saga Tromso ,  Norway

See all hotels in Tromso, Norway

Quality Hotel™ Saga

Tromso,  Norway

Quality Hotel Saga is located in the centre of Tromsø and offers fullservice conference solutions. Communications is nearby and we have 7 meeting rooms with a capacity of 200 persons in our largest room.

Quality Hotel™ Saga 4 5
TripAdvisor traveller rating  
Sustainability Rating
7.2
out of 10
Sustainability Rating

This is our own sustainability rating that reflects how each hotel performs within several different sustainability areas. The rating is an average of the last 7 days.

7.2
out of 10
Rating for Quality Hotel™ Saga

The rating is based on how the hotel lives up to its goals over time in reducing its environmental impact with respect to energy, water, refuse, food waste, chemicals, textile laundry and carbon emissions.

The rating is based on how the hotel lives up to its goals over time in reducing its environmental impact with respect to energy, water, refuse, food waste, chemicals, textile laundry and carbon emissions.

Selected goals within Strawberry
Climate neutral by 2030

Our goal is to be climate neutral within our own operations by 2030, while also halving emissions in our supply chains.

Less food waste by 2030

We are working hard and proactively to reduce food waste by 50% in our operations by 2030.

TripAdvisor traveller rating

4
509 reviews
4.5
Cleanliness
4
Sleep Quality
4
Value
4
Service
4.5
Location
4
Rooms
3

Expecting more for the price…

Monday, October 09, 2023, Trondheim Municipality, Norway, mmmilla

Booked one night in september 2023. 1. Parking The parking garage is very small, and difficult to get out of. Very steep when exiting! 2. Check in Got a warm welcome at the front desk, and they upgr…

Booked one night in september 2023. 1. Parking The parking garage is very small, and difficult to get out of. Very steep when exiting! 2. Check in Got a warm welcome at the front desk, and they upgraded my room, 10/10 ;-) 3. Room The room I got was very spacious. Nice bathroom and got a coffee machine (but no coffee, so..). The Wifi in the room was unfortunately not avalible, so had to use mobile data the entire stay. The room had large dust bunnies on the floor and hair in the shower, but other than that it was «ok» cleaned. 4. Buffet for dinner YUM! The food was amazing, but considering this is the most expensive hotel I’ve ever booked the food should be included in the price! 5. Breakfast Same as dinner the night before - yum! Everything I could hope for was served, food is 9/10! All in all - a plesant stay, but without wifi, and considering the price I can only give 3/5!

Owner Response

Tuesday, October 10, 2023

Dear mmmilla! Thank you for choosing Quality Saga and for taking time to give us such a nice review. It is a true pleasure to read that you enjoyed our breakfast buffet and that the staff have made you feel welcome. I am looking forward to share your comments with my colleagues. Please accept my appologies regarding the cleaning. I am though happy to read that the rest of the room was cleaned properly. Have a great day and welcome back! Med vennlig hilsen/Best regards Jevgeni Quality Hotel Saga

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1

Payment issues

Monday, August 21, 2023, , Maurice v

I had booked 2 rooms at the hotel via Booking.com. Our flight to Tromso was cancelled and we had to overnight in Bergen. I emailed the hotel from my mobile phone that out flight had been cancelled an…

I had booked 2 rooms at the hotel via Booking.com. Our flight to Tromso was cancelled and we had to overnight in Bergen. I emailed the hotel from my mobile phone that out flight had been cancelled and we were waiting to hear if the airline would be able to arrange a flight later that day. The hotel acknowledged my mail saying they hoped that we would still be able to get there. When the airline advised that we would only be leaving the next day, i once again emailed the hotel using the earlier mail received that we would not be able to get to the hotel and i was therefore cancelling the reservation. i did so 30 mins before the cut-off time. Much to my surprise and dismay i noticed a few days later that the hotel had processed the payment for both rooms. When i enquired why they had processed the payment they claimed not to have received my cancellation. i have copied both hotel and Booking.com the email string but both parties are not willing to reverse the payment.

Owner Response

Tuesday, August 22, 2023

Dear mauriceakasha, Thank you for your feedback. It is incredibly sad to read that your booking experience was not satisfying, and i am really sorry to read that your flight has been cancelled. We have carefully reviewed our reply on your request we recieved by mail. According the mail correspondanse. we kindly advised you to contact Booking.com to request for changes, since they are the right owner of your reservation. I kindly recommend you to adress request to the provider and hope that they will give you help that you need and hopefully to solve the issue with your reservation. Once again, we are deaply sorry the inconviniences during your journey. Wish you a great week and safe tavels. Best regards Jevgeni M General manager Quality Hotel Saga

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5

Pleasant short stay before boarding the cruise ship

Tuesday, June 13, 2023, , msnir565946

Central location. good size room. good front desk staff, willing to help. Big and tasty breakfast. the lady at the restaurant was very helpful. Complimentary coffee whenever. Very good choice. When in…

Central location. good size room. good front desk staff, willing to help. Big and tasty breakfast. the lady at the restaurant was very helpful. Complimentary coffee whenever. Very good choice. When in Tromsø we'll stay again
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5

Good choice for me except Choice Hotels loyalty...

Thursday, January 26, 2023, Damascus, Maryland, lamphs

No complaints about this property. Center of the harbor. Everything walkable. The public bus was quite easy to use for the further out sights. Room was clean and Scandinavian ‘utilitarian’. No ov…

No complaints about this property. Center of the harbor. Everything walkable. The public bus was quite easy to use for the further out sights. Room was clean and Scandinavian ‘utilitarian’. No over the top features. That said, the mattress, quite thin, was surprisingly comfortable; much more comfortable than my expensive mattress at home. I’ll be off to Ikea to buy one. (I did not care for the step up into the bathroom - only takes once to bang your toe into the step.) Breakfast buffet was excellent. I also had the dinner buffet one night. Given the price of meals in Tromso, it was a good deal. Pork tenderloin that I could cut with a fork and really good egg salad. Unfortunately no afternoon waffles as advertised! I highly recommend this property. And I also recommend booking tours with Best Arctic at the Radisson Blu. Very knowledgeable and professional staff. I do want to forewarn Choice Hotel loyalty members. This property, as well as many other Choice properties in Scandinavia, do not participate in the program. Those properties have a separate program and the programs are not connected. There is nothing on the Choice Hotel website that indicates this. I had expected 5 nights and about 30000 points from this stay, but I’ll not receive anything. (I gave 5 stars because this is not the individual property’s fault – it is the fault of Choice Hotels not being clear about this situation.)
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5

Comfortable and convenient hotel, but beware - no waffles!

Sunday, January 08, 2023, United States, JVBC

Stayed in Room 125, a Family Room. PROS: We arrived before the 3:00pm check-in time and were able to store our luggages for free in a secured room. We were pleasantly surprised to find ourselves assi…

Stayed in Room 125, a Family Room. PROS: We arrived before the 3:00pm check-in time and were able to store our luggages for free in a secured room. We were pleasantly surprised to find ourselves assigned to a handicap accessible room at the very end of the hallway on the first floor. The bathroom was HUGE and the heated tiled floor was a nice touch! The beds were soft and comfy, the room was clean and modern, and the staff were friendly and helpful. The free breakfast buffet from 7:00am-10:00am was exceptional in regard to variety and quality. The hotel was conveniently located near Storgata, the main shopping street in Tromsø, and Scandic Ishavshotel, where most Northern Lights tours meet. It was seconds away from Tromsø Cathedral, and if you’re lucky, you might get a room with a view of it (Room 125 does not face Tromsø Cathedral). CONS: The fine print on booking.com says, “Coffee and waffle are served every day between 15:00-17:00 and is included in the room rate.” This is only partially true - coffee, tea, and water are complimentary 24/7 in the dining area. However, waffles are NOT available at all! We were expecting a self-service waffle station in the afternoon, especially since other reviewers raved about it. Unfortunately, we were disappointed to find out that they no longer offer this.
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