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Icehotel Jukkasjarvi ,  Sweden

See all hotels in Jukkasjarvi, Sweden

Icehotel

Jukkasjarvi,  Sweden

Icehotel is a hotel and art exhibition made with ice from the Torne River that is reborn in a new guise every year. Experience the enchanting Arctic landscape, magical hotel suites, artwork and incredible Northern Lights. Welcome! Photograph: Asaf Kliger

Icehotel 4.5 5
TripAdvisor traveller rating  

TripAdvisor traveller rating

4.5
2356 reviews
4.5
Cleanliness
4
Sleep Quality
4
Value
4.5
Service
4.5
Location
4.5
Rooms
2

Unique experience, but terrible service

Thursday, February 22, 2024, Stellenbosch, South Africa, Nakkiran

The IceHotel is one of those bucketlist destinations, and while the location/setting, and the wow factor of the cold room were an amazing & novel experience, the hotel itself was quite a disappointmen…

The IceHotel is one of those bucketlist destinations, and while the location/setting, and the wow factor of the cold room were an amazing & novel experience, the hotel itself was quite a disappointment because the service was terrible. In no particular order: - the airport transfer was a joke: the driver did not even help with the luggage & there were too many people for the van, so 3 people had to stand for the trip, which was illegal in that vehicle! - arriving at the hotel, you have to drag your own luggage everywhere - the bar staff are more interested in flirting with customers (the Italian chap), chatting to each other, some of them are downright rude (the French lady). Other than the Swedish guy, none of them seemed interested in serving clients - the lack of decent bar snacks in the bar. For 3 out of the 5 days that we were there, there was no soup available, and cold baguettes only when it's -20C??? - the lack of variety at the restaurant: moose & reindeer gets tiring after the first 2 times - some of the activities are very badly organised, e.g., the dog sledding: when we returned to the hotel, the entrance door was locked, forcing us to walk all the way around the rooms to get back to the lobby - One morning I went to reception to ask where I could go buy some cold medication, and the staff basically told me to go to the local grocery store. There wasn't even an enquiry into how sick we were, much less the offer to organise a doctor. - Other than Jiyun & Alva, none of the staff even bothered to interact with us - The constant stream of external visitors means that you cannot have a relaxed time in the hotel's bar/lounge. Unfortunately, I cannot recommend the Ice Hotel. If you really want to experience the ice room, book one night in the cold room only, so that you don't experience the bad service any longer than absolutely necessary.
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5

An unforgettable experience

Wednesday, February 21, 2024, Switzerland, luxuryvoyage

We stayed in the Deluxe Suite Hilla, room 309 "mistery on the icehotel express" (cold room with private warm bathroom with sauna) in the Icehotel 356 and were thrilled. An ice room with a private ba…

We stayed in the Deluxe Suite Hilla, room 309 "mistery on the icehotel express" (cold room with private warm bathroom with sauna) in the Icehotel 356 and were thrilled. An ice room with a private bathroom is worthwhile for many reasons: - Check-in at 3 p.m. Although the ice room can only be occupied from 6 p.m., the bathroom can be used from 3 p.m. onwards. You can leave your suitcase in the bathroom, use the sauna, a tea maker and armchairs are also in the bathroom. - Check-out at 11 am. Check-out in the ice room is 10 am, but the bathroom can be used until 11 am. - Change for the night in the private bathroom and not in the Riverside Lobby, from where you have to walk in the cold (outdoors) to the Icehotel 365 - The sleeping bag is deposited in the bathroom and can be taken out of the private bathroom to the bed. In the ice rooms without a bathroom, the sleeping bag must be taken from the Riverside Lobby to the ice room. - To get dressed, it is only a few steps from the cold room to the warm bathroom, from the other ice rooms you have to go to the Riverside Lobby, where the storage lockers for your luggage are located. The most beautiful ice rooms: - "Mistery on the icehotel express" (deluxe suite Hilla, room 309) is the most beautiful room, new since December 2023, theme is the Orient Express and Agatha Christie - The breach" (deluxe suite room 311) is the second most beautiful room, new since December 2023, theme is the Titanic Restaurant ice hotel: - Gourmet food, much better than expected - Fast service, we didn't have to wait long for our food - Beautiful, modern furnishings - Very friendly waitress - Restaurant was less than half full during our visit, pleasantly quiet - Good and well-kept breakfast buffet Good to know: -no amenity kit, kettle in the room -you have to carry your suitcase to the room yourself. This is a bit of a hassle through the snow, through the ice bar and through the ice room to the bathroom. -most parking spaces have an engine heater. -the icehotel Lounge has an (indoor) bar for a drink after dinner -the Riverside Lobby has a cozy lounge for stays until you sleep in the Icezimmer. Conclusion: - An overnight stay in an Ice Room is an unforgettable experience and surprisingly not cold at all thanks to ultra-warm sleeping bags. - Plan a visit at the end of January. Low season, few people, no children, quiet - No waiting time for check-in and friendly receptionist -The reservations team will take your request for a specific room and fulfill it if possible. In our case the wish was fulfilled - Choose an ice room with a warm bath - The ice rooms at the Icehotel 365 are very high and large, so no problem for people with claustrophobia. - 1 night in an Ice room is enough for the experience - The Ice Hotel jukkasjärvi is by far the most beautiful ice hotel. We have visited the Lainio Snow Village Kittilä and the Arctic SnowHotel & Glass Igloos Rovaniemi (Sinettä). These hotels are also nice, but no comparison to the spectacular icehotel jukkasjärvi. - The staff was very friendly and motivated. We cannot understand the negative reviews about the icehotel and would choose the hotel again in a heartbeat.
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5

Memorable stay at the Ice Hotel

Tuesday, February 20, 2024, Arlington, Virginia, msecrest

If you have the opportunity to visit the Ice Hotel, do it. The art work is really cool, the excursions are beautiful, and you are provided all of the gear to ensure you can focus on the gorgeous surro…

If you have the opportunity to visit the Ice Hotel, do it. The art work is really cool, the excursions are beautiful, and you are provided all of the gear to ensure you can focus on the gorgeous surroundings in comfort.
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5

What a truly unique experience

Saturday, February 17, 2024, Oxford, United Kingdom, 287Lou

Incredible experience staying at this hotel. First night we stayed in an ice room it was so amazing. Very comfortable not at all cold strangely the hotel does provide all suitable clothing and bedd…

Incredible experience staying at this hotel. First night we stayed in an ice room it was so amazing. Very comfortable not at all cold strangely the hotel does provide all suitable clothing and bedding. The ice bar was fantastic too so unusual the drinks were fab. Two further nights in the warm rooms which were comfortable and provided hot drinks. The resort had a lovely bar and restaurant and the breakfast was sublime. A couple of excursions including snow mobile to see the northern lights which sadly we did not experience but dinner was included and held in a cosy cabin with a roaring fire. Huskey sledding was incredible too truly amazing lunch included. Trip of a lifetime!
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2

Come for novelty; not luxury or service

Saturday, February 17, 2024, , Navigate600950

Come for the novelty, not luxury or service. Bring your resilient and self-sufficient mindset. Tips: - pre-book your meal reservations early. If you wait until arrival there won’t be much availabili…

Come for the novelty, not luxury or service. Bring your resilient and self-sufficient mindset. Tips: - pre-book your meal reservations early. If you wait until arrival there won’t be much availability and you’ll be eating microwave meals from the supermarket 1/2 km away. - confirm your choices before signing up for anything; double check everything upon arrival; they don’t prep your itinerary, don’t answer emails; don’t expect to change anything or get any help upon arrival. (Eg - our airport transport booked through hotel didn’t come - although we’d emailed three times to confirm several days in advance with no response: we were told it was our fault because of the way we entered the flight info into their website) - do not book airport transport through the hotel. It is MUCH cheaper and easier to take a taxi, which is readily available. - be prepared for a cash-grab setting (eg - you will be spending a lot of time in the lobby and you need your credit card to pay for hot water for tea, coffee, etc.) - if you have children book both an ice room and warm room the same night so you can move from ice room to warm room a couple hours into the night (otherwise your kids will end up sleeping most of the night in the lobby - even if you don’t have children you may want a second warm room the night of your ice room if you prefer your own space (vs sharing a smelly bathroom with hundreds of people) - for the excursions you go on, the guides are friendly and wonderful; it’s refreshing from hotel mindset. Be sure to stack your days with stuff to do - bring lots of hand and feet warmers for inside gloves and socks, especially for children (even with three pairs of wool socks cold toes and fingers can ruin a day) - book with a credit card that is easy to contest charges through
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