Membership

Hi! How can we help you?

Cancel a stay

Here you can cancel a hotel stay.

Register missing Spenn

Are you missing your Spenn?

Booking support

How to book different types of stays.

Group bookings

Send a request for 10 hotel rooms or more.

Corporate agreements

Get good rates on your business travel.

Contact Us

Call or send us a message.

Frequently asked questions

Why can’t I see my booking in the app?

How can I cancel on the website?

How do I book a hotel room with bonus points?

I am missing Spenn after my stay

I have received a gift card. How can I book a room?

Where can I find information about the hotel?

Why am I unable to log in to My Page?

I get an error message when I try to book a room

How can I change a booking?

Why is my booking not shown on My Page?

I have not received my booking confirmation. What should I do?

Why do I need to show identification at check-in?

What qualifies as identification?

What will happen if I forget to bring a valid ID?

Does everyone who stays in a room need to show ID?

How do Strawberry process the personal information from the ID check?

Can I request a receipt for a previous stay?

How can I cancel a stay in the app?

How can I find out about parking facilities at hotels? Can I reserve parking spaces?

Can I use a Service Station if haven’t booked via the website?

Is there a restaurant at the hotel?

Why do I see a different booking number in the app than is listed on my confirmation?

What meals are included in my room rate?

How do I book add-ons?

How far in advance do I need to book the add-ons?

What kind of add-ons are available for my stay?

How do I pay for add-ons?

Can I cancel an add-on?

What happens to my booked add-ons if I cancel a hotel stay?

What are the Terms & Conditions for the app?

What do I need to use a hotel room key in Apple Wallet?

What do I need in order to activate a hotel room key in Google Wallet?

How do I set up and use my hotel room key in Apple Wallet?

How do I set up and use my hotel room key in Google Wallet?

How is a room key in Apple Wallet different from other mobile hotel keys?

What's the difference between room keys in Google Wallet and mobile keys in the app?

Which iPhones and Apple Watches are compatible?

Where can I use a hotel room key in Apple Wallet?

Where can I use a hotel room key in Google Wallet?

At which hotels can I use a room key in Apple Wallet?

At which hotels can I use a room key in Google Wallet?

How can I tell if I am able to use a hotel room key in Apple Wallet?

Are you trying to book a bonus night?

How can I tell if I am able to use a hotel room key in Google Wallet?

On how many iPhones and Apple Watches can a hotel room key in Apple Wallet be activated?

On how many phones can a hotel room key be activated in Google Wallet?

Can I use a hotel room key in Apple Wallet and a traditional hotel key card at the same time?

Can I use both a digital room key in Google Wallet and a physical key card at the same time?

Can I use hotel room keys in Apple Wallet if I have multiple hotel rooms or multiple hotel stays booked?

Can I use hotel room keys in Google Wallet if I have multiple hotel rooms or multiple hotel stays booked?

Can I still access my hotel room if my iPhone runs out of battery?

What if my iPhone or Apple Watch is lost or stolen?

What if my Android phone is lost or stolen?

What is Spenn Together?

Can I book a hotel stay with Spenn?

Are there new benefits or opportunities for earning and using Spenn?

What counts as a qualifying night?

Can I still purchase gift cards using bonus points?

Can I convert my bonus points into Spenn?

Will I earn Spenn and qualifying nights with a Strawberry Mastercard?

How long will my earned Spenn be valid?

Who operates Spenn?

Why Spenn?

What is the reason for the name change from Nordic Choice Hotels to Strawberry?

How can I join Strawberry?

Can I earn bonus points from Strawberry after 19 November 2024?

What will happen to my bonus points?

Can I carry on earning Strawberry points after I sign up for Spenn?

What are the benefits of using the Spenn app?

Do I need to have the Spenn app as a member of Strawberry?

What is Spenn and what does it mean for members?

What is a membership period and how long is it?

What will happen to my Lifetime points and my Lifetime status?

What is a Superdeal?

Keep track on your smartphone

Processing of personal data

Blocking and requesting a new card

Contact

Interest rate on instalment payments

Price list

Which currency

Increase of credit limit

Insurance

Can I bring my dog to the hotel?

Can my team or sports association get cheaper accommodation when we travel somewhere?

Is breakfast included at the hotel?

How do restaurant vouchers work?

How do I use a gift card with the LGIFT code?

Can I book a room for someone else with Member Price?

How much do extra beds cost?

I have a Be My Guest gift card. How do I book a room?

Where can I find terms & conditions for the membership?

How do you ensure compliance with GDPR and how do you use my personal information?

What terms and conditions apply when I use the website and/or the app?

I have a food allergy. Do you accommodate special dietary requirements?

Do you have allergen-friendly rooms?

What are the guidelines for those with guide dogs or personal attendants?

What kind of accessible features are available in the rooms?

How can I book an accessible room?

Do you have a price guarantee?

Can I give away a digital gift card to someone else?

Can I use my bonus points together with a Be My Guest gift card?

How do I use a gift card with a fixed amount?

Can you replace lost gift cards?

Is it possible to extend the validity of the gift card?

What do I do if I haven't received the gift card but can see that it's been paid for?

Does the gift card still need to be valid during my stay?

How long are gift cards valid?

Can I read about the Strawberry Mastercard anywhere?

Can I apply for a Strawberry Mastercard?

Benefits with Strawberry Mastercard

Can I use a digital gift card as part payment?

Can I cancel the purchase of a gift card?

Can I give away my gift card to someone else?

I want to buy a gift card. What do you offer?

Where can I view my membership period and find information about when my bonus points or Spenn expire?

I have several bookings in my name - can I use a Service Station?

Can I pay for additional expenses when I check out using a Service Station?

Can I pay by invoice?

What are your standard check-in/check-out times?

How can I add minibar expenses to my bill?

How can I copy my membership number in the app?

Does the hotel I'm staying at have mobile keys?

How can I update my personal information in the app?

Can I get the app in my own language?

When and where in the app can I find the restaurant voucher I receive as a member?

Why can’t I find my booking in the app?

Can I book a bonus night in the app?

How will the changes on 19 November 2024 affect my membership level?

When can I see my earned Spenn from Mastercard purchases?

I have reached a high membership level at another hotel chain. Are you able to match my status if I transfer to Strawberry?

What is an Early Bird breakfast?

How many Spenn do I get per night?

What career opportunities are there at Strawberry?

How late can I check in? Do I need to notify the hotel if I'm arriving late?

Can I book a pet-friendly room online?

What pets can I bring to the hotel?

How can I find a hotel with a spa?

How can I find a hotel with a pool?

Do you have any airport hotels?

How do I book with a company agreement on Strawberryhotels.com?

Do you have company agreements for people who travel for work?

I have received an email with a discount offer. How can I book?

How do I use booking codes for courses and conferences?

Do you have connecting rooms so that children can sleep in one of the rooms?

What is Spenn and what does it mean for members?

How do I reach a higher level of membership?

How much is one Spenn worth?

How can I get access to Red Carpet's exclusive Fast Track at the Strawberry Arena?

I want to book a bonus night but can only find a hotel room with normal payment terms. Why is that?

Do I get Spenn if I have a reservation but do not check in?

Are there age limits at the hotels?

What are the cancellation terms?

Can I pay in cash at the hotels?

Can I pay for a room in advance?

Can I use my points to pay for part of my overnight stay?

Can I book one of several consecutive nights with bonus points?

What should I do if I am missing Spenn after a campaigns, such as double or triple Spenn or Mastercard.

Can I get Spenn if I go to a hotel restaurant?

Do I get member benefits if I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?

Can I share a membership with my partner?

What are the terms and conditions for digital gift cards?

Can members earn Spenn with Monday Breakfast?

Can I earn Spenn with Be My Guest?

How can I take advantage of the Freeze Membership Level and Gift Gold Status benefits?

What is a Superdeal?

What will happen to my Lifetime points and my Lifetime status?

What is a membership period and how long is it?

Do I need to have the Spenn app as a member of Strawberry?

Can children stay at the hotel free of charge?

Which types of beds are available for children?

What does it mean for me as a member that Reitan Retail is becoming a co-owner of Spenn?

Does this collaboration mean that I, as a member, can earn Spenn when I shop at, for example, Rema 1000 in Norway or Pressbyrån in Sweden?

What type of hotels are there within Strawberry?

Payment protection insurance

What does two-step verification mean and how does it work?

Why do I need to log in with two-step verification?

How do I deactivate Red Carpet?

How do I activate Red Carpet?

What is Red Carpet?

Can I book Be My Guest for a friend and invite more people to come for breakfast?

Can I enjoy breakfast several times if my guests are staying more than one night?

How do I book Be My Guest?

Contact us

You are always welcome to contact us directly.

+47 22 334 200

Monday - Friday:

8am - 8pm

Saturday:

9am - 5pm

Sundays and bank holidays:

Closed

More contact options