Clarion Hotel® Stockholm

To call the room a "moderate double" is just plain horrendous as it was a tiny room with the bed pushed up against the window. To assume that two people would find this arrangement comfortable It's ridiculous.the bed is also appearing very short. If you are a tall person like me 5’11 (179 cm). My feet touched the wall when sleeping. And they were very oddly placed lamp hanging from the ceiling with the cord also hanging from the ceiling, not fixed to the wall which just provid the guests with a rather annoying addition to what I suspect the hotel think it's some sort of decoration. And the hallway on the eighth floor, when leaving the elevators, just screams “help me” as it was very bland and the only source of “coziness” they have tried to achieve is a red plastic chair in front of some sort of, I suppose it's art, felt very impersonal and cold in the colour scheme and overall impression. Different shades of grey all over…. To find the refrigerator broken and pointing this out on the first morning to the reception staff and still by day three, not having it fixed is also something that I find rather frustrating and things like that should be checked upon guests arrival. And another frustrating thing happened when we were not allowed to use our vouchers for anything but food which seems ridiculous. As this way of doing vouchers it's not the norm for other hotel chains. No sense of flexibility as we noticed our vouchers after we purchased dinner the first night. When arriving on a Sunday there is only two dishes on the bar menu to choose from and only one restaurant open. This is absolutely not up to the standards of other hotels….one Caesar salad and one burger…..not impressive at all. The sense of the whole hotel felt a bit like being at an airport with no sense of craziness or style, and having the reception area quite far into the building made it rather confusing for many arriving guests as we could see when sitting at the bar by the entrance.

Beautiful hotel and room, lovely location, breakfast is very good, front bar is ok, hotel and bar reasonably priced for Sweden, only let down is you have to pay extra to use the pool and this was in the hotel description so was disappointing. Very clean, modern and staff friendly.

Very friendly staff and helpful to our needs. Both myself and my friend are deaf with some difficulty with Swedish languages plus other nationalities. All the staff at the hotel are very helpful and do have alot of patience to help us to choose which transports to use for various places to visit. Rooms are very clean, warm and comfy. Breakfast is absolute fanstatic. Metro not far from hotel to T-Centralen where you can visit the city centre and places to visit and walking distance to supermarket, fastfood, restaurant and shops. I recommend this hotel to all my family and friends 😁

I made a booking for a superior room in order to get the guaranteed upgrade as a Nordic Choice Platinum member to the next room category which is a deluxe room. The next day, I opened the Nordic Choice app on my phone and noticed that I have been downgraded to a standard twin room. I immediately emailed the hotel and was told that it is actually a deluxe room. After that, it was changed to a standard double room in the app. Two days before our arrival, I noticed from the app that I can choose the exact room number, without an extra charge as being Platinum. What a brilliant system that however works rarely because the system doesn't know if people are having late checkouts etc. This hotel consists of four wings that are located next to each other. 1/8 of the rooms have Globen views, 1/8 have street views and 3/4 have views of the nearby opposite wing. At this point, the app showed that we really have a deluxe room. There was only one left #8034 with Globen views. So I chose this room. On arrival at the hotel at 14:30, we tried to do the self check-in. There was again mentioned that we have a standard double room. However, I continued the check-in. When the payment should have been made, the machine couldn't communicate with the credit card machine which said 'Waiting for the amount'. I tried this twice with the same result. Then we moved to the reception desk, where the receptionist told us that room 8034 is not available. She tried to find another room with some kind of view and we got room 6026 with street views or we thought so. With these key cards, we couldn't open the room door. I went back to the reception and the room was actually 6027, not 6026 which was written in the key card pocket. Our deluxe room was spacious. Some wear and tear could be seen. The biggest problem was the bathroom room. It was broken. It was a sliding door that was half open. It was hard to open or close wholly. The hotel restaurant Eatery Social is closed on Sundays. So we had to find another restaurant to dine in. We were lucky to find the Pelikan restaurant nearby. It was a top experience that I can recommend. Also, the hotel bar called Living Room was a pleasant experience to have aperitifs before dinner and see the Globen, finally. The breakfast had a good selection of food. However, we hate this tray system which is impractical and slows the movement in the buffet a lot. There is also a self-clean for the table. You should return the tray with all the dirty dishes to a cart but who wipes the table? Despite everything, our stay had quite good value for the paid 119 euros.

Excellent Stay, if you are travelling solo from anywhere to Sweden i would definitely recommend, the staff speak good English and are very helpful, only downside is spa is closed between Mon-Tue which they didn’t make clear. But apart from that the breakfast was really good and the lounge areas are superb for listening to music and working.