I have not received my booking confirmation. What should I do?
It can take a little while before you receive your booking confirmation. If you have booked via phone or email directly through the hotel or Customer Service, your booking confirmation should be sent via email or text message once the booking has been made.
As a member, you can view your current bookings on My Page or in our app about 15 minutes after your booking has been completed. Contact our customer service department if you have any questions or require assistance. You should make sure that you have provided the correct email address or send a new confirmation if required.
Monday - Friday
8am - 8pm
9am - 5pm
Sundays and bank holidays