Why is my booking not shown on My Page?
You are only able to view bookings on My Page or in the app if you were logged in on the website or the app when they were made. Bookings made when you were not logged in, either over the phone or via other booking sites, will not be registered on your profile.
It could also be that a particular hotel cannot be viewed among your other bookings. Some of the hotels have systems that are not compatible with the booking overview, and therefore they are not visible. We are working on resolving this. Here you can view a list of which hotels this applies to.
But don't worry, as long as you have received a booking confirmation, you have a reservation.
Similar questions
How can I cancel on the website?
I am missing Spenn after my stay
How can I change a booking?
I have not received my booking confirmation. What should I do?
Can I book a hotel stay with Spenn?
Are there new benefits or opportunities for earning and using Spenn?
What counts as a qualifying night?
Can I convert my bonus points into Spenn?
Will I earn Spenn and qualifying nights with a Strawberry Mastercard?
How long will my earned Spenn be valid?
Who operates Spenn?
Why Spenn?
What is the reason for the name change from Nordic Choice Hotels to Strawberry?
How can I join Strawberry?
Can I earn bonus points from Strawberry after 19 November 2024?
What will happen to my bonus points?
Can I carry on earning Strawberry points after I sign up for Spenn?
What are the benefits of using the Spenn app?
Do I need to have the Spenn app as a member of Strawberry?
What is Spenn and what does it mean for members?
What is a membership period and how long is it?
What will happen to my Lifetime points and my Lifetime status?
How do restaurant vouchers work?
Can I book a room for someone else with Member Price?
Where can I find terms & conditions for the membership?
Where can I view my membership period and find information about when my bonus points or Spenn expire?
How will the changes on 19 November 2024 affect my membership level?
I have reached a high membership level at another hotel chain. Are you able to match my status if I transfer to Strawberry?
How many Spenn do I get per night?
How do I use booking codes for courses and conferences?
What is Spenn and what does it mean for members?
How do I reach a higher level of membership?
How can I get access to Red Carpet's exclusive Fast Track at the Strawberry Arena?
I want to book a bonus night but can only find a hotel room with normal payment terms. Why is that?
Do I get Spenn if I have a reservation but do not check in?
What are the cancellation terms?
Can I use my points to pay for part of my overnight stay?
Can I book one of several consecutive nights with bonus points?
What should I do if I am missing Spenn after a campaigns, such as double or triple Spenn or Mastercard.
Can I get Spenn if I go to a hotel restaurant?
Do I get member benefits if I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?
Can I share a membership with my partner?
Can members earn Spenn with Monday Breakfast?
How can I take advantage of the Freeze Membership Level and Gift Gold Status benefits?
What will happen to my Lifetime points and my Lifetime status?
What is a membership period and how long is it?
Do I need to have the Spenn app as a member of Strawberry?
Can children stay at the hotel free of charge?
What does two-step verification mean and how does it work?
Why do I need to log in with two-step verification?
How do I deactivate Red Carpet?
How do I activate Red Carpet?
What is Red Carpet?
Can I book Be My Guest for a friend and invite more people to come for breakfast?
Can I enjoy breakfast several times if my guests are staying more than one night?
How do I book Be My Guest?
Monday - Friday:
8am - 8pm
Saturday:
9am - 5pm
Sundays and bank holidays:
Closed