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Clarion Hotel® Sundsvall Sundsvall ,  Sweden

See all hotels in Sundsvall, Sweden

Clarion Hotel® Sundsvall

Sundsvall,  Sweden

The Clarion Hotel Sundsvall is a modern and elegant hotel situated by the River Selånger right in the heart of the city with fantastic amenities including a rooftop pool, a restaurant, bar, spacious conference facilities and charming rooms.

Clarion Hotel® Sundsvall 4 5
TripAdvisor traveller rating  
Sustainability Rating
9.0
out of 10
Sustainability Rating

This is our own sustainability rating that reflects how each hotel performs within several different sustainability areas. The rating is an average of the last 7 days.

9.0
out of 10
Rating for Clarion Hotel® Sundsvall

The rating is based on how the hotel lives up to its goals over time in reducing its environmental impact with respect to energy, water, refuse, food waste, chemicals, textile laundry and carbon emissions.

The rating is based on how the hotel lives up to its goals over time in reducing its environmental impact with respect to energy, water, refuse, food waste, chemicals, textile laundry and carbon emissions.

Selected goals within Strawberry
Climate neutral by 2030

Our goal is to be climate neutral within our own operations by 2030, while also halving emissions in our supply chains.

Less food waste by 2030

We are working hard and proactively to reduce food waste by 50% in our operations by 2030.

TripAdvisor traveller rating

4
140 reviews
4.5
Cleanliness
4.5
Sleep Quality
4.5
Value
4.5
Service
4.5
Location
4.5
Rooms
4

Better than average

Friday, April 19, 2024, Stockholm, Sweden, lukas-sthlm

One of the best Clarions I’ve stayed in. Booked a spacious, albeit overpriced, superior room on a high floor, and found it both spacious and stylish. Unfortunately, the shower transformed the bathroom…

One of the best Clarions I’ve stayed in. Booked a spacious, albeit overpriced, superior room on a high floor, and found it both spacious and stylish. Unfortunately, the shower transformed the bathroom into a pool after each use since it lacked a door, but that seems to be the norm in Sweden nowadays.

Owner Response

Thursday, May 02, 2024

Thank you for taking the time to write a review and give us information and feedback about your stay. Hope to see you again soon!

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2

A disappointing and unrewarding wasted weekend

Sunday, February 25, 2024, Sundsvall, Sweden, 106dickd

Poor reception with outstanding bad service and poor customer support. The room standard was under all criticism 🥲. The breakfast does not cater for people living in a vegetarian or vegan lifestyle…

Poor reception with outstanding bad service and poor customer support. The room standard was under all criticism 🥲. The breakfast does not cater for people living in a vegetarian or vegan lifestyle 😢. The spa and hotel restaurant are lacking in customer service and support. Extremely difficult parking facilities and no possible service options.

Owner Response

Friday, March 01, 2024

Dear Guest, I sincerely apologize for your disappointing stay in our hotel. Thank you for your feedback, itś important for us to know how we can improve our service and facilities for future guests. Regarding our parking facilities we have a lot of guests who appreciate that the hotel is close to two parking garages but I understand that you you have another experience. Thanks again for sharing your thoughts with us.

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5

The complete stay

Sunday, March 19, 2023, Kidderminster, United Kingdom, eenkir

The hotel staff make a building into a hotel and the staff in Sundsvall made this a great hotel. The location is close to the town centre with excellent views of the mountains and if the river is not…

The hotel staff make a building into a hotel and the staff in Sundsvall made this a great hotel. The location is close to the town centre with excellent views of the mountains and if the river is not frozen a beautiful river view.

Owner Response

Wednesday, March 22, 2023

Thank you for your fantastic review! Your review make us both happy and proud. Best Regards, Therese with colleagues

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3

Nice hotel - mediocre service

Wednesday, November 30, 2022, Copenhagen, Denmark, Morten E

The hotel is really nice. Because of my clarion loyalty status I get an upgrade automatically and the superior rooms are awesome. However the service is deteriorating. Different things have over time…

The hotel is really nice. Because of my clarion loyalty status I get an upgrade automatically and the superior rooms are awesome. However the service is deteriorating. Different things have over time been removed from the breakfast buffet, several times coffee machines not working, restaurant forgot an order, things disappeared from my room - it’s definitely not where it should be

Owner Response

Wednesday, March 01, 2023

Thank you Morten for your feedback. It is very important for us to receive feedback that helps us improve and develop. We will go through our routines and I hope you will see a difference next time you stop by. Best Regards, Therese with colleagues

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1

Dirty and not worth it

Monday, September 12, 2022, Stockholm, Sweden, Fegelein

I was given room 342. When entering the room - the bathroom was not cleaned whatsoever. I had to go down all the way to the reception and was given room 423 which was OK - except there was no toilet p…

I was given room 342. When entering the room - the bathroom was not cleaned whatsoever. I had to go down all the way to the reception and was given room 423 which was OK - except there was no toilet paper there. Had to call the reception again and after what took forever I finally got toilet paper. The restaurant on floor 4,5 was full with somekind of local company crowding up. Went downstairs to ask and indeed the restaurant was open - I just had to plow through the crowd to get me some diner. In the morning I had "do not disturb" sign on the door, yet the cleaner didm't respect this at all. I really insist an getting my money back or a hefty compensation. The Spa was good, food was good, breakfastt was so-so. Not worth the money whatsoever.

Owner Response

Sunday, September 18, 2022

Dear Fegelein, thank you for your feedback that will help us improve and become better. I am sorry to see that your stay wasn't pleasant and I am curious to hear more about it so I can return to responsible manager with your feedback so please, send an e-mail to therese.ohlin@choice.se with all information regarding your stay. Best Regards, Therese with colleagues

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