Clarion Hotel® Sundsvall

The hotel staff make a building into a hotel and the staff in Sundsvall made this a great hotel. The location is close to the town centre with excellent views of the mountains and if the river is not frozen a beautiful river view.

The hotel is really nice. Because of my clarion loyalty status I get an upgrade automatically and the superior rooms are awesome. However the service is deteriorating. Different things have over time been removed from the breakfast buffet, several times coffee machines not working, restaurant forgot an order, things disappeared from my room - it’s definitely not where it should be

I was given room 342. When entering the room - the bathroom was not cleaned whatsoever. I had to go down all the way to the reception and was given room 423 which was OK - except there was no toilet paper there. Had to call the reception again and after what took forever I finally got toilet paper. The restaurant on floor 4,5 was full with somekind of local company crowding up. Went downstairs to ask and indeed the restaurant was open - I just had to plow through the crowd to get me some diner. In the morning I had "do not disturb" sign on the door, yet the cleaner didm't respect this at all. I really insist an getting my money back or a hefty compensation. The Spa was good, food was good, breakfastt was so-so. Not worth the money whatsoever.

Maia was very friendly at the front desk. Room was quiet and dark despite being on the 1st floor. Excellent breakfast buffet. Parking at garage across the street, approximately $20 US. A good base to go hiking in the area. St Olavsleden trail is an 11 km drive or you can walk there

This is a good location, the rooftop bar is nice. We had a spectacular lightning show while we were there! But the hotel is aiming a bit too obviously at the Sundsvall glitterati snob market. Seriously. As part of which you get the sourest reception staff possible, overcrowded chaos at breakfast, and a “just cleaned” room with a window covered in bird excrement. Still, the location is good, and the rooftop bar is nice, even if the “stunning view” description is a bit of a Mickey take.