Quality Hotel™ Globe

When I arrived to my room, there was white powder on the desk, glass desk was dirty and lamp on the desk had old stains on it. Big lamp had a whole in it which was easy fix and had a lot of dust on it. When I went down to the reception to tell this, the girl offered to change the room, but I asked just to clean it properly. Unfortunately she didn’t even apologize. When I went back to the room, only the white powder was gone, everything else untouched. At the breakfast I just had put my coffee and muesly bowl to the table and went to get something else, when I came back the waiter had taken everything away!

This is typically a conference type hotel. The downstairs area has some games such as table tennis for families or adults or children. There is a nice bar with a good selection of drinks and the restaurant with a limited but excellent menu and a really nice atmosphere. The staff in the restaurant are very accommodating. My waitress called Annabelle was delightful. The food is competitively priced. The Hotel is situated quite a distance from the airport but right next door to the arena. It is also right next door to a large shopping mall and access to the underground. The rooms are comfortable and quite basic but clean and warm. Bathrooms are spacious and offer basic toiletries which are dispensers attached to the wall for shampoo/body wash and hand wash. There are TVs in the rooms but no tea and coffee facilities and no safe. However, if you join the strawberry club, there is free tea and coffee in the foyer. The breakfast buffet spread was fantastic with something for absolutely everybody. If you are only there for a couple of nights, they say that they won’t clean your room unless you specifically request it

I am an experienced hotel guest. After booking the largest suite the hotel can offer - I can not in any way say that I am impressed with hotel staff at reception. Just make sure all your needs and booking requisites go through their online app. Speaking directly with reception staff does no good/not helping. Central booking will/can override any local info given. Oh - by the way - the app did not work for me. Could be me - but silly me thought that actually speaking with reception making sure they get details on my visit would be as good as the app. Big mistake. And if you book the largest suite - bring your own ice bowls. The bar may refuse to send you ice and instead ask you to come down with your glasses to fill them with ice. Yes - I am a bit put off by waiting for two hours next to the reception to get my ordered early check-in without even getting a coffee offered. And then being asked to pay USD 12 extra fee for the pleasure of entering the room at 3:05 pm. PS A big fat piece of Swedish snus (tobacco) also left on the remote in the room.

I’m travelling to Stockholm with my bf, family and friends in a group of 10. The first contact with the staff was good as the check in went smoothly and fast. The outside facade and the lobby look very chique and modern, but our poor experience begun when we arrived at floor 6 where we were given the rooms. - 1st, they gave us wrong access cards so the access to our rooms was delayed and it was a bit of chaos as 3 / 5 cards were wrongly coded (or wrongly labeled with the rooms no.); - 2nd, the AC is not working on heat and rooms on floor 6 are freezing cold even if the thermostat is on maximum; also, the windows don’t close perfectly and the cold breeze can be felt near them (and also you can hear the traffic as if a window is open); - 3rd and the most disturbing and shocking was the lack of cleanliness. The room I was given on floor 6 was not vacuumed since forever I guess and was freezing cold and the bathroom was outrageously dirty and gross - as can be observed in the attached photos (which were taken in 2 different rooms); the “shower” is just a drain (directly on the tile floor) between 2 glass doors, with no threshold or water seal gasket, so the bathroom is easily flooded whenever you take a shower; the shower’s glass doors were very, very dirty and this was absolutely gross as the amount of dirt was obviously SOAP MARKS which were 100% left from the previous guest(s) - this made me instantly sick as I pictured myself showering BAREFOOT on the tiles where other strangers have previously (at least) showered….and this is not all: the tile floor is dusty and has A LOT of old, builded and accumulated dirt around the shower; also, the shower faucet is carelessly cleaned. - 4th, 3 / 5 rooms on floor 6 have all the above problems and we sincerely can not understand how is this hotel maintaining a 4-star rank and reputation. - 5th, last but not least, no refrigerator and no minibar in the room and the widows do not open so if you need to keep something cold - like a sandwich for later or the child’s mashed fruits or a beer for the boys - bad luck - I don’t know what’s the solution…but oh…I guess the rooms are cold enough to suffice! 😂 - 6th and this is good - the staff was very understanding when we asked to change rooms because of the dirt. Also, they gave us electric heaters as the rooms will not get any warmer by using the thermostat. I must say it, as Romanians travelling to Estonia, Finland and Sweden with the occasion of the New Year 2025, we were extremely dissatisfied and disappointed by what these countries offer within “4 star hotels services”, but among all the above, this hotel in Stockholm is far even from a 3-star rank... In Romania, this would be around 2-3 stars…with indulgence. After all, we are happy to visit this beautiful city and even happier (now) that our stay in this hotel is very short (2 night). I have also addressed all these issues to the hotel’s managing team via e-mail and I really do hope that their services will get better, especially the cleaning services, as these are highly important and also important extremely dangerous if lacking! Best regards to all the hotel’s staff and their future guests.

Very comfy place and great connections to where ever we wanted to go. We had trouble signing in because our ferry arrived at 6.30 and check in was at 16:00, but the staff was very helpful and got us another room so we could check in early and rest. We also got 2-for-1 breakfast while waiting for our new room to be ready which it was very soon. Overall great place, great service and will definitely stay again.