Why do I see a different booking number in the app than is listed on my confirmation?
This can happen if you have booked your room via a third-party provider rather than our website or app. But don't worry, you're booking is confirmed and you will get the same great level of service regardless of how you booked your room!
Similar questions
Why can’t I see my booking in the app?
Can I request a receipt for a previous stay?
How can I cancel a stay in the app?
Can I use a Service Station if haven’t booked via the website?
What are the Terms & Conditions for the app?
How can I use the chat function in the app?
Where can I find my membership period and when my bonus points expire?
How can I add minibar expenses to my bill?
Does the hotel I'm staying at have mobile keys?
How can I copy my membership number in the app?
How can I update my personal information in the app?
Can I get the app in my own language?
Can I book a bonus night in the app?
Why can’t I find my booking in the app?
Can I pay for additional expenses when I check out using a Service Station?
When and where in the app can I find the restaurant voucher I receive as a member?
I have several bookings in my name - can I use a Service Station?
Something urgent?
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Saturday
9am - 5pm
Sundays and bank holidays
Closed
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