Where can I view my membership period and find information about when my Spenn expire?

Why can’t I see my booking in the app?

I am missing Spenn after my stay

Why is my booking not shown on My Page?

Can I request a receipt for a previous stay?

How can I cancel a stay in the app?

Can I use a Service Station if haven’t booked via the website?

Why do I see a different booking number in the app than is listed on my confirmation?

What are the Terms & Conditions for the app?

Can I book a hotel stay with Spenn?

Are there new benefits or opportunities for earning and using Spenn?

What counts as a qualifying night?

Will I earn Spenn and qualifying nights with a Strawberry Mastercard?

What are the benefits of using the Spenn app?

What is the reason for the name change from Nordic Choice Hotels to Strawberry?

Who operates Spenn?

How can I join Strawberry?

How long will my earned Spenn be valid?

What has happened to my bonus points?

Why Spenn?

What should I do if I am missing Spenn after a campaigns, such as double or triple Spenn or Mastercard.

Do I get member benefits if I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?

What is Monday Breakfast?

Why do I need to log in with two-step verification?

Can members earn Spenn with Monday Breakfast?

How do restaurant vouchers work?

Can I enjoy breakfast several times if my guests are staying more than one night?

Can I get Spenn if I go to a hotel restaurant?

How can I get access to Red Carpet's exclusive Fast Track at the Strawberry Arena?

What is Be My Guest?

I have reached a high membership level at another hotel chain. Are you able to match my status if I transfer to Strawberry?

Where can I find terms & conditions for the membership?

How do I reach a higher level of membership?

Can I pay for additional expenses when I check out using a Service Station?

Do I get Spenn if I have a reservation but do not check in?

How do I deactivate Red Carpet?

Do I need to have the Spenn app as a member of Strawberry?

What will happen to my Lifetime points and my Lifetime status?

How can I update my personal information in the app?

When and where in the app can I find the restaurant voucher I receive as a member?

How can I add minibar expenses to my bill?

How do I book Be My Guest?

Can I book a room for someone else with Member Price?

How can I copy my membership number in the app?

What is a membership period and how long is it?

How can I take advantage of the Freeze Membership Level and Gift Gold Status benefits?

What does two-step verification mean and how does it work?

Can I share a membership with my partner?

Can I cancel my Monday Breakfast booking?

Can I book Be My Guest for a friend and invite more people to come for breakfast?

What is Red Carpet?

Does the hotel I'm staying at have mobile keys?

Is Monday Breakfast available for all members?

How will the changes on 19 November 2024 affect my membership level?

Is there a limit to the number of times I can book Monday Breakfast?

Why can’t I find my booking in the app?

I have several bookings in my name - can I use a Service Station?

How do I activate Red Carpet?

Can I get the app in my own language?

How much does Monday Breakfast cost?

What is Spenn and what does it mean for members?

How many Spenn do I get per night?