Membership

What are the Terms & Conditions for the app?

You can read the Terms & Conditions for usage of the app here .


The Terms & Conditions detail the terms of usage when you download and use the app, as well as how it works. It also describes your responsibilities as a user, and what responsibilities we bear as a supplier of the app and its functions.

Similar questions

Why can’t I see my booking in the app?

Can I request a receipt for a previous stay?

How can I cancel a stay in the app?

Can I use a Service Station if haven’t booked via the website?

Why do I see a different booking number in the app than is listed on my confirmation?

Where can I find terms & conditions for the membership?

How do you ensure compliance with GDPR and how do you use my personal information?

What terms and conditions apply when I use the website and/or the app?

Where can I view my membership period and find information about when my bonus points or Spenn expire?

I have several bookings in my name - can I use a Service Station?

Can I pay for additional expenses when I check out using a Service Station?

How can I add minibar expenses to my bill?

How can I copy my membership number in the app?

Does the hotel I'm staying at have mobile keys?

How can I update my personal information in the app?

Can I get the app in my own language?

When and where in the app can I find the restaurant voucher I receive as a member?

Why can’t I find my booking in the app?

Can I book a bonus night in the app?

Do I get Spenn if I have a reservation but do not check in?

Are there age limits at the hotels?

What are the cancellation terms?

Do I get member benefits if I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?

What are the terms and conditions for digital gift cards?

Contact us

You are always welcome to contact us directly.

Monday - Friday:

8am - 8pm

Saturday:

9am - 5pm

Sundays and bank holidays:

Closed

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