Membership

What are the Terms & Conditions for the app?

You can read the Terms & Conditions for usage of the app here .


The Terms & Conditions detail the terms of usage when you download and use the app, as well as how it works. It also describes your responsibilities as a user, and what responsibilities we bear as a supplier of the app and its functions.

Similar questions

Why can’t I see my booking in the app?

Can I request a receipt for a previous stay?

How can I cancel a stay in the app?

Can I use a Service Station if haven’t booked via the website?

Why do I see a different booking number in the app than is listed on my confirmation?

Where can I find terms & conditions for the membership?

How do you ensure compliance with GDPR and how do you use my personal information?

What terms and conditions apply when I use the website and/or the app?

Where can I view my membership period and find information about when my bonus points or Spenn expire?

I have several bookings in my name - can I use a Service Station?

Can I pay for additional expenses when I check out using a Service Station?

How can I add minibar expenses to my bill?

How can I copy my membership number in the app?

Does the hotel I'm staying at have mobile keys?

How can I update my personal information in the app?

Can I get the app in my own language?

When and where in the app can I find the restaurant voucher I receive as a member?

Why can’t I find my booking in the app?

Can I book a bonus night in the app?

Do I get Spenn if I have a reservation but do not check in?

Are there age limits at the hotels?

What are the cancellation terms?

Do I get member benefits if I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?

What are the terms and conditions for digital gift cards?

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