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Frequently asked questions
What are the Terms & Conditions for the app?
Where can I find terms & conditions for the membership?
How do you ensure compliance with GDPR and how do you use my personal information?
What terms and conditions apply when I use the website and/or the app?
Do I get Spenn if I have a reservation but do not check in?
Are there age limits at the hotels?
What are the cancellation terms?
Do I get member benefits if I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?
What are the terms and conditions for digital gift cards?
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8am - 8pm
Saturday:
9am - 5pm
Sundays and bank holidays:
Closed
Exceptional opening hours
27 September
Closed