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Membership

Hi! How can we help you?

Cancel a stay

Here you can cancel a hotel stay.

Register missing Spenn

Are you missing your Spenn?

Booking support

How to book different types of stays.

Group bookings

Send a request for 10 hotel rooms or more.

Corporate agreements

Get good rates on your business travel.

Contact Us

Call or send us a message.

Frequently asked questions

Why can’t I see my booking in the app?

Can I request a receipt for a previous stay?

How can I cancel a stay in the app?

Can I use a Service Station if haven’t booked via the website?

Why do I see a different booking number in the app than is listed on my confirmation?

What are the Terms & Conditions for the app?

How can I add minibar expenses to my bill?

How can I copy my membership number in the app?

Can I book a bonus night in the app?

Can I pay for additional expenses when I check out using a Service Station?

Why can’t I find my booking in the app?

Can I get the app in my own language?

Where can I view my membership period and find information about when my bonus points or Spenn expire?

How can I update my personal information in the app?

Does the hotel I'm staying at have mobile keys?

I have several bookings in my name - can I use a Service Station?

When and where in the app can I find the restaurant voucher I receive as a member?

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Something urgent?

Call us on: +47 22 334 200

Monday - Friday

8am - 8pm

Saturday

9am - 5pm

Sundays and bank holidays

Closed

Deviating opening hours

Friday 20 June

08:00 - 14:00

Closed on 21 June

Contact us