I have several bookings in my name - can I use a Service Station?

Why can’t I see my booking in the app?

Why do I need to show identification at check-in?

What qualifies as identification?

What will happen if I forget to bring a valid ID?

Does everyone who stays in a room need to show ID?

How do Strawberry process the personal information from the ID check?

Can I request a receipt for a previous stay?

How can I cancel a stay in the app?

Can I use a Service Station if haven’t booked via the website?

Why do I see a different booking number in the app than is listed on my confirmation?

What are the Terms & Conditions for the app?

How can I update my personal information in the app?

When and where in the app can I find the restaurant voucher I receive as a member?

How late can I check in? Do I need to notify the hotel if I'm arriving late?

How can I add minibar expenses to my bill?

How can I copy my membership number in the app?

What are your standard check-in/check-out times?

Does the hotel I'm staying at have mobile keys?

Why can’t I find my booking in the app?

Can I get the app in my own language?

Where can I view my membership period and find information about when my Spenn expire?