I want to book a bonus night but can only find a hotel room with normal payment terms. Why is that?
All hotels reserve a limited number of standard and superior rooms that can be paid for using bonus points. The hotel may have rooms available at a standard rate, even if the bonus rooms are fully booked. We recommend that you book well in advance of your planned stay if you would like to use your points, particularly at our most popular destinations.
Monday - Friday
8am - 8pm
9am - 5pm
Sundays and bank holidays