Why is my booking not shown on My Page?
You are only able to view bookings on My Page or in the app if you were logged in on the website or the app when they were made. Bookings made when you were not logged in, either over the phone or via other booking sites, will not be registered on your profile.
It could also be that a particular hotel cannot be viewed among your other bookings. Some of the hotels have systems that are not compatible with the booking overview, and therefore they are not visible. We are working on resolving this. Here you can view a list of which hotels this applies to.
But don't worry, as long as you have received a booking confirmation, you have a reservation.
Monday - Friday
8am - 8pm
9am - 5pm
Sundays and bank holidays