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Membership

What are the Terms & Conditions for the app?

You can read the Terms & Conditions for usage of the app here .


The Terms & Conditions detail the terms of usage when you download and use the app, as well as how it works. It also describes your responsibilities as a user, and what responsibilities we bear as a supplier of the app and its functions.

Similar questions

Why can’t I see my booking in the app?

Can I request a receipt for a previous stay?

How can I cancel a stay in the app?

Can I use a Service Station if haven’t booked via the website?

Why do I see a different booking number in the app than is listed on my confirmation?

What terms and conditions apply when I use the website and/or the app?

How can I add minibar expenses to my bill?

How can I copy my membership number in the app?

Can I book a bonus night in the app?

Can I pay for additional expenses when I check out using a Service Station?

Why can’t I find my booking in the app?

What are the terms and conditions for digital gift cards?

Do I get member benefits if I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?

Can I get the app in my own language?

Where can I view my membership period and find information about when my bonus points or Spenn expire?

How can I update my personal information in the app?

What are the cancellation terms?

How do you ensure compliance with GDPR and how do you use my personal information?

Does the hotel I'm staying at have mobile keys?

Where can I find terms & conditions for the membership?

I have several bookings in my name - can I use a Service Station?

Are there age limits at the hotels?

Do I get Spenn if I have a reservation but do not check in?

When and where in the app can I find the restaurant voucher I receive as a member?

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