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Why can’t I see my booking in the app?

We are working hard to migrate all our hotels to a system that supports the app. Please note, however, that there still a few hotels that are not yet compatible and these are thus not displayed in the app even if you have a booking. This applies to the following hotels:


  • Comfort Hotel™ LT
  • Copperhill Mountain Lodge
  • Farris Bad
  • Funken Lodge
  • Icehotel
  • Yasuragi

Similar questions

Can I request a receipt for a previous stay?

How can I cancel a stay in the app?

Can I use a Service Station if haven’t booked via the website?

Why do I see a different booking number in the app than is listed on my confirmation?

What are the Terms & Conditions for the app?

Where can I view my membership period and find information about when my bonus points or Spenn expire?

I have several bookings in my name - can I use a Service Station?

Can I pay for additional expenses when I check out using a Service Station?

How can I add minibar expenses to my bill?

How can I copy my membership number in the app?

Does the hotel I'm staying at have mobile keys?

How can I update my personal information in the app?

Can I get the app in my own language?

When and where in the app can I find the restaurant voucher I receive as a member?

Why can’t I find my booking in the app?

Can I book a bonus night in the app?

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