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What should I do if I am missing Spenn after a campaigns, such as double or triple Spenn or Mastercard.
First check that the following terms and conditions have been met:
- Have 24 hours elapsed since the standard Spenn were registered on your profile under "My Pages"?
- Have you booked in accordance with the specific terms and conditions for the offer?
Some offers are only registered once per month or on a specific date, but mostly your additional Spenn will be registered once you have checked out. These terms are listed on the offer page.
If all terms and conditions have been met, but your Spenn are still not registered on your member page, please contact our Customer Service.
Similar questions
I am missing Spenn after my stay
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Will I earn Spenn and qualifying nights with a Strawberry Mastercard from 19 November 2024?
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Why Spenn?
What will happen to my bonus points?
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Price list
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What is a membership period and how long is it?
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Keep track on your smartphone
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Blocking and requesting a new card
I have received an email with a discount offer. How can I book?
Contact
What is Red Carpet?
Which currency
Processing of personal data
How do I activate Red Carpet?
Can I read about the Strawberry Mastercard anywhere?
I have reached a high membership level at another hotel chain. Are you able to match my status if I transfer to Strawberry?
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Is there a limit to the number of times I can book Monday Breakfast?
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Insurance
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How much does Monday Breakfast cost?
How will the changes on 19 November 2024 affect my membership level?
Why do I need to log in with two-step verification?
Do I need to have the Spenn app as a member of Strawberry?
Where can I view my membership period and find information about when my bonus points or Spenn expire?
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Is Monday Breakfast available for all members?
What is Monday Breakfast?
Payment protection insurance
Can I share a membership with my partner?
What is Spenn and what does it mean for members?
Increase of credit limit
Can I get Spenn if I go to a hotel restaurant?
Can I book a room for someone else with Member Price?
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Interest rate on instalment payments
Can I book one of several consecutive nights with bonus points?
How many Spenn do I get per night?
Where can I find terms & conditions for the membership?
Something urgent?
Call us on: +47 22 334 200
Monday - Friday
8am - 8pm
Saturday
9am - 5pm
Sundays and bank holidays
Closed
Contact us