Will I lose my password if I set up a passkey?

I am missing Spenn after my stay

Why is my booking not shown on My Page?

Can I book a hotel stay with Spenn?

Are there new benefits or opportunities for earning and using Spenn?

What counts as a qualifying night?

Will I earn Spenn and qualifying nights with a Strawberry Mastercard?

Who operates Spenn?

What are the benefits of using the Spenn app?

How can I join Strawberry?

How long will my earned Spenn be valid?

Why Spenn?

What has happened to my bonus points?

Do I get member benefits if I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?

How do I create a passkey?

Do I need to set up passkeys on every device I use?

What is Monday Breakfast?

Can members earn Spenn with Monday Breakfast?

How do restaurant vouchers work?

Can I enjoy breakfast several times if my guests are staying more than one night?

How can I get access to Red Carpet's exclusive Fast Track at the Strawberry Arena?

Do I get member benefits if I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?

I have reached a high membership level at another hotel chain. Are you able to match my status if I transfer to Strawberry?

How do I create a passkey?

Do I need to set up passkeys on every device I use?

What is Monday Breakfast?

Can members earn Spenn with Monday Breakfast?

How do restaurant vouchers work?

How do I deactivate Red Carpet?

Do I need to have the Spenn app as a member of Strawberry?

What will happen to my Lifetime points and my Lifetime status?

How do I book Be My Guest?

As a Gold or Platinum member, do I receive a special price or complimentary breakfast?

Can I book a room for someone else with Member Price?

What is a membership period and how long is it?

How can I take advantage of the Freeze Membership Level and Gift Gold Status benefits?

Can I share a membership with my partner?

Can I cancel my Monday Breakfast booking?

Can I book Be My Guest for a friend and invite more people to come for breakfast?

What is Red Carpet?

Is Monday Breakfast available for all members?

How will the changes on 19 November 2024 affect my membership level?

Is there a limit to the number of times I can book Monday Breakfast?

How do I activate Red Carpet?

How much does Monday Breakfast cost?

Where can I view my membership period and find information about when my Spenn expire?

What is Spenn and what does it mean for members?

What should I do if I am missing Spenn after a campaigns, such as double or triple Spenn or Mastercard.

What are passkeys?

Can I remove a passkey?

What happens to my passkey if I change phones?

What does two-step verification mean and how does it work?

Can I use my Spenn to pay for breakfast?

Can I earn or spend Spenn on hotel breakfast?

Will members still receive breakfast benefits?

How many Spenn do I earn?

Why do I need to log in with two-step verification?