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System update

Tonight, between 12 midnight and 4am, we will be performing a scheduled system update. During this time, you may experience issues signing up, logging in, accessing My pages, and booking with member prices. We apologise for any inconvenience caused.

I have reached a high membership level at another hotel chain. Are you able to match my status if I transfer to Strawberry?

Unfortunately, we do not offer any status matches from other hotel chains.

Similar questions

I am missing Spenn after my stay

Why is my booking not shown on My Page?

Can I book a hotel stay with Spenn?

Are there new benefits or opportunities for earning and using Spenn?

What counts as a qualifying night?

Can I convert my bonus points into Spenn?

Will I earn Spenn and qualifying nights with a Strawberry Mastercard?

Who operates Spenn?

Why Spenn?

What are the benefits of using the Spenn app?

Can I carry on earning Strawberry points after I sign up for Spenn?

How can I join Strawberry?

What is the reason for the name change from Nordic Choice Hotels to Strawberry?

How long will my earned Spenn be valid?

What will happen to my bonus points?

Can I earn bonus points from Strawberry after 19 November 2024?

How can I get access to Red Carpet's exclusive Fast Track at the Strawberry Arena?

How can I take advantage of the Freeze Membership Level and Gift Gold Status benefits?

What is Spenn and what does it mean for members?

I want to book a bonus night but can only find a hotel room with normal payment terms. Why is that?

Can I cancel my Monday Breakfast booking?

What is Red Carpet?

What does two-step verification mean and how does it work?

What should I do if I am missing Spenn after a campaigns, such as double or triple Spenn or Mastercard.

Can I get Spenn if I go to a hotel restaurant?

How do I deactivate Red Carpet?

How do I activate Red Carpet?

Is there a limit to the number of times I can book Monday Breakfast?

How much does Monday Breakfast cost?

Do I get member benefits if I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?

Can I book Be My Guest for a friend and invite more people to come for breakfast?

Where can I view my membership period and find information about when my bonus points or Spenn expire?

Can I use my points to pay for part of my overnight stay?

What will happen to my Lifetime points and my Lifetime status?

Is Monday Breakfast available for all members?

How will the changes on 19 November 2024 affect my membership level?

Why do I need to log in with two-step verification?

How do I book Be My Guest?

How many Spenn do I get per night?

What is Be My Guest?

How do I reach a higher level of membership?

Where can I find terms & conditions for the membership?

Can I enjoy breakfast several times if my guests are staying more than one night?

Can I book one of several consecutive nights with bonus points?

Can I book a room for someone else with Member Price?

Can I share a membership with my partner?

What is a membership period and how long is it?

Do I need to have the Spenn app as a member of Strawberry?

How do restaurant vouchers work?

Do I get Spenn if I have a reservation but do not check in?

What is Monday Breakfast?

Can members earn Spenn with Monday Breakfast?

Something urgent?

Call us on: +47 22 334 200

Monday - Friday

8am - 8pm

Saturday

9am - 5pm

Sundays and bank holidays

Closed