Do I get member benefits if I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?

I am missing Spenn after my stay

Why is my booking not shown on My Page?

What are the Terms & Conditions for the app?

Can I book a hotel stay with Spenn?

Are there new benefits or opportunities for earning and using Spenn?

What counts as a qualifying night?

Will I earn Spenn and qualifying nights with a Strawberry Mastercard?

Who operates Spenn?

What are the benefits of using the Spenn app?

How can I join Strawberry?

Why Spenn?

How long will my earned Spenn be valid?

What has happened to my bonus points?

Will I lose my password if I set up a passkey?

How do I create a passkey?

Do I need to set up passkeys on every device I use?

What is Monday Breakfast?

Can members earn Spenn with Monday Breakfast?

Can I get Spenn if I go to a hotel restaurant?

How many Spenn do I earn?

How do I reach a higher level of membership?

Will I lose my password if I set up a passkey?

How do I create a passkey?

Do I need to set up passkeys on every device I use?

What are the terms and conditions for digital gift cards?

What is Monday Breakfast?

Can members earn Spenn with Monday Breakfast?

How do I deactivate Red Carpet?

Do I need to have the Spenn app as a member of Strawberry?

What will happen to my Lifetime points and my Lifetime status?

As a Gold or Platinum member, do I receive a special price or complimentary breakfast?

Are there age limits at the hotels?

Can I book a room for someone else with Member Price?

What is a membership period and how long is it?

How do you ensure compliance with GDPR and how do you use my personal information?

What terms and conditions apply when I use the website and/or the app?

How can I take advantage of the Freeze Membership Level and Gift Gold Status benefits?

How many Spenn do I earn?

Can I share a membership with my partner?

Can I cancel my Monday Breakfast booking?

Is Monday Breakfast available for all members?

How will the changes on 19 November 2024 affect my membership level?

Is there a limit to the number of times I can book Monday Breakfast?

How do I activate Red Carpet?

How much does Monday Breakfast cost?

What are the cancellation terms?

Where can I view my membership period and find information about when my Spenn expire?

What is Spenn and what does it mean for members?

How do restaurant vouchers work?

What should I do if I am missing Spenn after a campaigns, such as double or triple Spenn or Mastercard.

What are passkeys?

Can I remove a passkey?

What happens to my passkey if I change phones?

What does two-step verification mean and how does it work?

Can I use my Spenn to pay for breakfast?

Can I earn or spend Spenn on hotel breakfast?

Will members still receive breakfast benefits?

How do I book Be My Guest?

What is Be My Guest?

Can I enjoy breakfast several times if my guests are staying more than one night?

Can I book Be My Guest for a friend and invite more people to come for breakfast?

Why do I need to log in with two-step verification?

What is Red Carpet?

How many Spenn do I earn during campaigns such as 2x Spenn and 3x Spenn?